Question about PayPal Accounts

2 Answers

I;ve not recieved my items from seller

Hi I recently won a bid for an item on e-bay my first time bidding! The seller said it would be shipped within 2-3 days, it has now been over a week and a half and I still have not recieved the item. I purchased postal insurance too. I e-mailed the seller and she said whe would track the item, but have heard nothing from her since, I have e-mailed her again but no reply, who do I contact about this?

Any help greatfully recieved.

Posted by on

  • Anonymous Mar 15, 2014

    carlashes for my car were ordered in janusry never recieved them sent email to seller and never got a response. how do i get what i purchased or a refund?

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,605 Answers

This you need to contact e-bay customer support. basicly you need file a disbute the seller.
send them all of e-mail you have so they can porperly contact the seller and the porblem resolved.
did the bank clear your payment??? if not, you have to wait till the bank clear the payment.


good luck!

Posted on Nov 06, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 962 Answers

Most ebay items are guaranteed to get to you. If not, they have to pay you back your money when you dispute it. If the used UPS ground or Fedex, you should have a tracking number where you can register with them for free and track the item yourself. If they used regular postal shipping, it will take about 2 to 21/2 weeks to get to you. But don't worry about it. At ebay they have solutions . you won't be robbed.

Posted on Nov 06, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I bid-won-paid 87.50 plus s&h (20.something)I received an email from seller saying the shipping was much more and asked me to send the balance to them via paypal.Is the seller not responsible.


check which box you ticked for the preferred method for despatch
if you ticked fedx for $40.00 then that is how the seller has to send it
if they send it express for extra money then that is at their cost
call a lawyer to check and go through them

Aug 30, 2015 | Internet Services

1 Answer

I want to give feedback to a seller on my paypal account


How to leave feedback the RIGHT way 18af_7.jpg?set_id=81 Published by mutti74 October 26, 2013 . 14K Views . 2 Comments . 79 Votes So you finally gave in and bought something on ebay? WAY TO GO! Welcome to the world of endless deals and bargains!
Are you happy with your purchase?
Answer: YES! I love it!
Awesome, now lets let the seller know. The easiest way to leave feedback is to simply go back to the page of the actual item. Either type in the item number and click search OR go to MY EBAY and look under "All Buying" under "Won" and click on the item.
Once you get to the page, look towards the top, it'll say LEAVE FEEDBACK, simply click on that and Voi'La you are ready to leave feedback.
Since you are happy with your purchase, rate POSITIVE and write you comments in, such as: "Fast shipping, very happy with purchase." or "Great product, excellent communication!"
We are not done yet, Ebay has integrated a STAR system to rate sellers. You can rate 1-5 stars on "Item as described", "Communication", "Shipping Time" and "Shipping & Handling Charges".
Here is a tip about shipping and handling charges. Sometimes you may not be happy with those charges, KEEP ON MIND: Whatever you bought could have been shipped from the opposite side of the country (or even from another country), so OF COURSE they may be higher than having it sent from 1 end of a state to the other hand!! Those actual shipping charges are out of sellers hands.
All set with your rating? Simply leave feedback and DONE! Easy, fast and simple.
Now......a STRONG REMINDER. I often browse through ebay guides and reviews and TOO MANY buyers mistaken this area for contacting the sellers. This REVIEW and GUIDE area has NOTHING TO DO with leaving feedback or communicating with sellers!!!!! Follow the above steps to properly leave feedback.
What if you are not happy? Follow the above steps to get to your items page and click on (right side of page) CONTACT seller and email them. Whether it is a breakage or the item has not arrived yet. Give the seller some time to resolve the issue and to respond back before leaving neutral or negative feedback. I am a seller myself, as well as buyer. I ONLY result in leaving neutral or negative feedback if:
A: I have a non-paying bidder (new ebay rules NO LONGER permit sellers leaving negative feedback to non-paying bidders, so sellers really have no way of warning others anymore)
B: I bought something, it arrived broken or did not arrive at all, and the seller NEVER responded to NUMEROUS emails over a 2 week period, plenty of time to respond and rectify.
C: The seller told me basically something like "oh well, not my problem".
IF the seller responds and rectifies the mishap by either refunding money or sending out a duplicate item, there is NO reason for me to leave a bad feedback since the seller took care of me in a satisfactory manner.
Personally leaving a neutral feedback would be perhaps if the item I bought took a very long time to arrive (remember overseas purchases do take longer to arrive). If I bought something, lets say from a seller in California and I paid for Parcel Post. That takes 2-9 BUSINESS days. If I am sitting here a month later and the item finally arrives, thats a tad extra long in waiting time. If the seller does not communicate any delay in shipping, that calls for a neutral. WHY NOT LEAVE A NEGATIVE, you ask??? You received the item, riiiight? :o) That is why I would leave a neutral and not a negative.
This takes me to another point, bare with me: CHECK THE SELLERS FEEDBACK!!!!
(Simply click on the number next to the sellers name)
Look at their feedback score, the percentage!!!! If a seller has numerous neutral or negative feebacks in the last 30 days...STAY AWAY!!! Read their feedback and why people left bad feedback.
If a seller has less than 100% positive feedback, check why and how long ago they received a negative feedback, it could have been over a new ebayer not knowing how to properly leave feedback even, one of the reason I am writing this here.
Unfortunately only about 4 out of every 10 buyers leave feedback nowadays, so do not be upset if a seller only leaves feedback once they have received feedback from a buyer. It is a common just-practice.
10/2013 Please note: Ebay's push to offer free shipping on all items and charging an extra fee to sellers if they charge shipping has made the ebay market somewhat unstable and less fun for us sellers. I understand that big companies can offer free shipping on many items and sellers offer it a lot on lightweight items. Please do not expect and let it out on the seller via leaving neutral or negative feedback, if a seller charges shipping on dishes that weigh 5# and sell for only $10. Private part time sellers are here to make some money too, so paying for the item and eating all the quadruple ebay/ paypal fees and shipping the item out for free is just simply unreasonable.

Oct 17, 2014 | Internet Services

1 Answer

I have 4 pay pal recits for under 20.00 and i did not do them


this is why paypal sucks!!! i had to use a prepaid debt card just in this happen to me and it did. i refused to pay for something that i did not order so they closed my paypal account. there is one with this ebay owns paypal or is it paypal owns ebay, and if there is a sellers that only take paypal then you may never be able to buy anything on ebay again. used to be to search for items that do not use paypal, but that has changed with people bidding on items and not paying for them!
you may also want to to see if there is a "auto-proxy" bidding setting that might be enabled. the fees from ebay and paypal are way too high!! hope this helped!

Aug 22, 2011 | PayPal Accounts

1 Answer

I WAS A WINNING BID ON A RECENT E-BAY AUCTION ON A KARAOKE MACHINE. I SENT PAYMENT TO PAYPAL. E-BAY NOTIFIED ME PAYMENT HAD GONE UNCLAIMED. I CONTACTED THE SELLER VIA E-MAIL HE RESPONED HE WAS SORRY HE WAS...


The only option you have is to file for your money to be returned through paypal.
Ebay has a 3 strike rule for none shipments so reporting will not work unless he has done this 2 other times.

Jul 02, 2011 | PayPal Accounts

1 Answer

What do I do if I only recieved half of an item on a bid through pay pal


Hi,
You can open a dispute through Paypal. Go to your paypal account and click on Resolution Center. Then click on Report a Problem and after that click Report a Transaction Problem.
Select Item Dispute and click continue. Find the transaction id that concerns you and click continue. On the next pages complete the information as per your problem.
Paypal will give some time to the seller to respond or you may escalate your problem to be fixed by Paypal. Paypal will then decide for the outcome and probably give you a refund.

Regards,
nicolasiac

Feb 05, 2010 | Internet Services

1 Answer

I won an item 120490824573 0n 11-9-09 from sjl_Imports.Paid by paypal on 11-12-09. I still don't know when item is to ship. My receipt say's they normally ship in 3 days. this is 11-24-09. ( 12 days)....


Open a dispute on the paypal site, they case up the seller for you if you have had no luck contacting them. I had a similar experience and had a refund within 24hrs ( from a different seller)

Nov 24, 2009 | PayPal Accounts

1 Answer

I recieved a item that i bid on and it was not what was advertised


Compalin to the seller, then to presumably eBay and also Paypal.

Aug 30, 2009 | PayPal Internet Services

Not finding what you are looking for?
PayPal Accounts Logo

118 people viewed this question

Ask a Question

Usually answered in minutes!

Top PayPal Internet Services Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

yadayada
yadayada

Level 3 Expert

60792 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18298 Answers

Are you a PayPal Internet Service Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...