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The printer quit printing and now the green and orange lights are flashing. I have taken out the cartridges and they are full. I have unplugged the printer from the module and then shut off the printeer. I was on line with your company with a man named OHMS. All of a sudden he disapesared and I wa left with nothing connectd and not working and no tech. I will not stand for being billed on my credit card when the help left me in the middle. Please fix this situation.gmapat59@hotmail.com

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  • 1,879 Answers

Hi - we got disconnected (accidentally ended the chat session?)

for the light pattern that you have here are the related issues:

paper jams , obstructions , cover error

Canon's recommendation:

Resettingthe Printer By resetting the printer'spower, the print bufferis clearedand certain sensors are reset. Ifthere is invalid data inthe buffer, orsensors are stuck in aparticular mode; errors may occur.Follow thesesteps to reset the printer:

  1. Turn the printer off with the Power button (if available).

  2. Disconnect the data cable from the printer (not applicable to WiFi, Bluetooth or Infrared) .

  3. Unplugthe printer's power cord for approximately10minutes, and then plug itback in. If troubleshooting acommunicationissue, reconnect the datacable (not applicable to WiFi,Bluetooth orInfrared).

  4. Turn the printer back on.
Note:Ifresettingthe printer does not work, please attempt any othersolutionsthatappeared in your search results.If this is a hardwareerror ontheprinter, the printer may need to be repaired.


Issue: Alarm / Power light flashes orange 3 times consecutively (Paper Jam Error / Cover Error)
Solution: The iP1700 may require repair

Unfortunately,theissue you describe seems to indicate that yourproduct may requirerepairservice. If you feel your product mightrequire service, aTechnicalSupport Representative will be happy toanswer any questionsyou may haveand explain the service optionsavailable to you. You cancontact usthrough the email link or phonenumbers listed below.
  • Obtain Support by Email

  • Fortoll-free technical support, please call 1(800)828-4040 duringregular business hours (currently Monday-Friday10:00a.m. - 10:00 p.m.EST, excluding holidays).

  • Toll-free TDD Support Line for the Hearing Impaired is available Monday - Saturday (excluding holidays) at 1-866-251-3752

  • Technical Support is available for Customers in Canada at 1-800-OK-CANON
The InstantExchange Warranty Program is available:
(1) only for certain printer, facsimile, multifunction, and scanner models;
(2) during the express limited warranty period for such products; and
(3) only in the continental United States, Alaska and Hawaii.
Sowemay better assist you, please make sure that you can accessyourCanonproduct and have the following information available whenyoucall:
  • Product model name and serial number.
  • Computer's operating system; for example Windows XP.
  • Message displayed when the problem occurred.
  • Steps you've already done to try to solve the problem.
For information regarding the Canon U.S.A., Inc. Limited Warranty, please click here.
Welookforward to helping you rectify the issue you are experiencingandarealways available to provide any assistance you may need.

Posted on Nov 06, 2008

  • monk3ybidzness
    monk3ybidzness Nov 06, 2008

    FYI - Man I'm too technical to accidentally end the session - and all that happened is recorded on the database on WHO ENDED THE CHAT - think.

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Posted on Jan 02, 2017

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The screen on the printer is flashing e then 3 then 0. I have unplugged the printer, unconnected the cable then started it all back up but it keeps flashing that


If it is a Canon printer:

Clear the EEPROM


1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting for menu selection)
4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)
The number of the Reset
button pressing
LED Function Remarks

0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset See waste ink counter reset
procedures below.
5 times Orange Destination setting See Destination setting
procedures below.
6 times Green Print head deep cleaning
11 times Orange Button / LCD checking
12 or more times Returns to a menu selection









E2-2 No paper (ASF)
E3-3 Paper jam
E4 No ink
E5-5 The ink cartridges are not installed or a non-supported ink cartridge is installed ,
or the ink cartridges are not installed properly
E8 Waste ink absorber full, or platen waste ink absorber full

E9 The connected digital camera / video camera does not support Camera
Direct Printing
E14 The Ink cartridges whose destination are wrong
E15 Ink cartridge is not installed E16 - Ink remaining is unknown
E16 -E19 Failed to scan head alignment sheet
E22 Carriage error
E23 Paper feed error
E24 Purge unit error
E25 ASF(cam) sensor error
E26 Internal temperature rise error
E27 Waste ink absorber full or platen waste ink absorber full
E28 Ink cartridge temperature rise error -
E29 EEPROM error
E33 Paper feed position error
E35 15 USB Host VBUD over current error - USB
E37 17 Abnormal motor driver error
E40 20 Other hardware error
E42 22 Scanner error


Nov 16, 2010 | Office Equipment & Supplies

2 Answers

Reset. Orange light blinks several times. Then Green. Then orange several times, then... on and on. Cannot reset. All ink cartridges have ink.


count the number of orange flashes in between the green light. two flashes = out of paper, 3=paper jam, 4=empty ink tank, 6=print head not installed, 7=print head defective, 8=waste ink tank is almost full

Jun 08, 2010 | Canon i850 InkJet Photo Printer

1 Answer

Green light flashes, will not print. Checked all


Hi can gave you the truble codes
  • Light Orange - 2 beeps: Remove any paper jammed
  • Light Orange - 3 beeps: Remove any paper jammed
  • Light Orange - 4 beeps: Add Ink
  • Light Orange - 5 beeps: Re-install cartridge or replace it
  • Light Orange - 6 beeps: Re-install cartridge or replace it
  • Light Orange - 7 beeps: Re-install cartridge or replace it
  • Light Orange - 8 beeps: Waste is almost full
  • Flash 1 x Orange - 10 beeps (error code 6100): Try unplugging the printer for 30 seconds, if not requires service.
  • Flash 2 x Orange - 10 beeps (error code 6300): Try unplugging the printer for 30 seconds, if not requires service.
  • Flash 3 x Orange - 10 beeps (error code 6800): Try unplugging the printer for 30 seconds, if not requires service.
  • Flash 4 x Orange - 10 beeps (error code 5100): Make sure nothing is blocking the cartridge movement, if not requires service.
  • Flash 5 x Orange - 10 beeps (error code 5400): Try unplugging the printer for 30 seconds, if not requires service.
  • Flash 6 x Orange - 10 beeps (error code 5B00): Waste full (make a reset)
  • Flash 7 x Orange - 10 beeps (error code 5200): Replace the BJ Cartridge(Printhead)
  • Flash 8 x Orange - 10 beeps (error code 5200): Replace the BJ Cartridge(Printhead)
  • Flash 9 x Orange - 10 beeps (error code 5600): Replace the BJ Cartridge(Printhead) or reinstall it
  • Feb 01, 2010 | Canon BJC 4400 InkJet Printer

    1 Answer

    Printer not working. The light flashes red six times.


    Error Condition Indicator Beeps Error
    Code Possible Solution Paper Feed / Delivery Orange 2 Remove any paper jammed Paper Jam Orange 3 Remove any paper jammed Ink Out Orange 4 Add Ink BJ Cartridge Misinstalled Orange 5 Re-install cartridge or replace it NO BJ Cartridge Orange 6 Re-install cartridge or replace it BJ Cartridge Error Orange 7 Re-install cartridge or replace it Waste Full warning Orange 8 Waste is almost full , needs service very soon Service Errors Blinks Beeps Error
    Code
    Possible Solution ROM Error 1 x Orange 10 6100 Try unplugging Printer RAM Error 2 x Orange 10 6300 Try unplugging Printer EEPROM 3 x Orange 10 6800 Try unplugging Printer Home Position 4 x Orange 10 5100 Temperature Sensor 5 x Orange 10 5400 Try unplugging Printer Waste Full 6 x Orange 10 5B00 Needs Service Cartridge OverHeat 7 x Orange 10 5200 Replace the BJ Cartridge(Printhead) Cartridge OverHeat 8 x Orange 10 5200 Replace the BJ Cartridge(Printhead) Cartridge Displaced 9 x Orange 10 5200 Replace the BJ Cartridge(Printhead) or reinstall Cartridge Displaced 10 x Orange 10 5200 Replace the BJ Cartridge(Printhead) or reinstall Cartridge Displaced 11 x Orange 10 5200 Replace the BJ Cartridge(Printhead) or reinstall Other Hardware error 12 x Orange 10 6500 Other Hardware error None None 5910 Needs Service Other Hardware error None None 5C00 Needs Service

    Oct 01, 2009 | Canon S400 InkJet Printer

    1 Answer

    Red light blinking, first orange then red, toner blinks green


    dear sir
    1. it is problem paper miss feed
    2. over temparature
    clean thermostator.thermostator over dry toner
    or cartridge assembling problem

    Aug 04, 2009 | Samsung ML 2010 Laser Printer

    1 Answer

    I70 wont print & Printer Head won't return to the centre


    The first error was waste ink near full which you can bypass with resume button, now the absorber is full which means it won't print until you have the drain pack replaced and the counter reset by a shop.

    Aug 01, 2009 | Cannon i70 Printer

    1 Answer

    Problem on a canon 3100


    The Power Light Flashes Orange - Error Codes When an error occurs, the power light flashes orange. The number of orange flashes followed by a long green flash indicates the cause of the problem.
    Two orange flashes: Out of paper, paper jam, or paper feed error
    If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the Resume button on the printer to continue printing.
    Three orange flashes: Paper jam
    If paper has jammed in the printer, carefully remove the jam and press the Resume button to continue printing.
    Four orange flashes: A tank inside the BJ cartridge (print head) is out of ink
    Replace the empty BJ tank and press the Resume button to continue printing.
    Five orange flashes: BJ cartridge is not installed properly
    Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely.
    Six orange flashes: BJ cartridge (printhead) is not installed
    Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely.
    Seven orange flashes: BJ cartridge (printhead) is defective
    Remove the BJ cartridge and check that the contacts on the cartridge and cartridge holder are clean. Make sure the orange protective cap and tape have been removed and reinstall the cartridge. If the error occurs again after you resume operation, you may need to replace the BJ cartridge.
    Eight orange flashes: Waste ink absorber almost full
    The printer has a built-in waste ink absorber to hold the ink that is consumed during print head cleaning. This error indicates that the waste ink absorber is nearly full. Press the Resume button to skip the error so you can continue printing.
    The POWER light flashes orange and green alternately: Service error
    A service error means the printer requires the attention of a qualified technician. Count the number of flashes. (You may be asked this information.)

    Feb 02, 2009 | Canon PIXMA MP150 All-In-One InkJet...

    1 Answer

    BJC55 Printer not printing


    There are some possibilities due to the above phenomena. Let's discuss about it:
    1) If the POWER light is flashing green, then your printer is now warming up or performing maintenance procedure (replacing cartridge/tank) or cleaning print head, just wait a few seconds till the light stop flash. Also if the last page of a print job not done, this POWER light flashing green.
    2) If the CHARGE/ERROR light is flashing orange with beep 3 times, it mean your cartridge need to be install (especially the 1st time turn on printer) or cartridge being replaced, just install the cartridge and press RESUME to continue.
    3) If both POWER light is flashing green and CHARGE/ERROR light is flashing orange with beep 3 times, then your printer may facing a very serious error and maybe need a replacement.

    Hope these help.

    YBC (/\)

    Nov 01, 2008 | Canon BJC 55 InkJet Printer

    2 Answers

    Wrong Cartridge


    replace print head. print head is bad.

    Jul 27, 2008 | Canon MultiPASS MP730 All-In-One InkJet...

    1 Answer

    Printer ripair


    The BJC 3000 will flash two different colored lights in a pattern to signal several different errors. From the documentation I have the two colors are orange and green, could those be the colors you see? At any rate here is the code: Two orange flashes: Out of paper, paper jam, or paper feed error. If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the Resume button on the printer to continue printing. Three orange flashes: Paper jam. If paper has jammed in the printer, carefully remove the jam and press the Resume button to continue printing. Four orange flashes: A tank inside the BJ cartridge (print head) is out of ink. Replace the empty BJ tank and press the Resume button to continue printing. Five orange flashes: BJ cartridge is not installed properly. Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely. Six orange flashes: BJ cartridge (printhead) is not installed. Remove and reseat the cartridge correctly. Make sure the orange protective cap and tape have been removed. Make sure the blue locking lever is locked down securely. Seven orange flashes: BJ cartridge (printhead) is defective. Remove the BJ cartridge and check that the contacts on the cartridge and cartridge holder are clean. Make sure the orange protective cap and tape have been removed and reinstall the cartridge. If the error occurs again after you resume operation, you may need to replace the BJ cartridge. Eight orange flashes: Waste ink absorber almost full. The printer has a built-in waste ink absorber to hold the ink that is consumed during print head cleaning. This error indicates that the waste ink absorber is nearly full. Press the Resume button to skip the error so you can continue printing. The POWER light flashes orange and green alternately: Service error. A service error means the printer requires the attention of a qualified technician. If you have any more questions let us know otherwise please don't forget to rate this post.

    Feb 20, 2007 | Canon BJC 3000 InkJet Printer

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