Question about Computers & Internet
Hi - we got disconnected (accidentally ended the chat session?)
for the light pattern that you have here are the related issues:
paper jams , obstructions , cover error
Resettingthe Printer By resetting the printer'spower, the print bufferis clearedand certain sensors are reset. Ifthere is invalid data inthe buffer, orsensors are stuck in aparticular mode; errors may occur.Follow thesesteps to reset the printer:
Issue: Alarm / Power light flashes orange 3 times consecutively (Paper Jam Error / Cover Error)
Solution: The iP1700 may require repair
Unfortunately,theissue you describe seems to indicate that yourproduct may requirerepairservice. If you feel your product mightrequire service, aTechnicalSupport Representative will be happy toanswer any questionsyou may haveand explain the service optionsavailable to you. You cancontact usthrough the email link or phonenumbers listed below.
(1) only for certain printer, facsimile, multifunction, and scanner models;
(2) during the express limited warranty period for such products; and
(3) only in the continental United States, Alaska and Hawaii.
Sowemay better assist you, please make sure that you can accessyourCanonproduct and have the following information available whenyoucall:
Welookforward to helping you rectify the issue you are experiencingandarealways available to provide any assistance you may need.
Posted on Nov 06, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting for menu selection)
4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)
The number of the Reset
LED Function Remarks
0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset See waste ink counter reset
5 times Orange Destination setting See Destination setting
6 times Green Print head deep cleaning
11 times Orange Button / LCD checking
12 or more times Returns to a menu selection
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