Question about HP OfficeJet 7310 All-In-One InkJet Printer

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My printer keeps saying insert black or photo print cartridge in right stall, i bought new black and still says same thing

My printer keeps saying insert black or photo print cartridge in right stall

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  • imjhen Dec 16, 2008

    I have the same problem, and it just occurred yesterday when I installed a remanufactured black cartridge. I can't reset the printer or make the problem go away by putting the old cartridge back in the printer.

  • bdl5 Feb 04, 2009

    Exact same problem here, but if I replace and reinstall, I'll get the error, "remove and check cartridge on the right," and the answer to that is found here:http://www.fixyourownprinter.com/forums/...

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Black and color cartridges

have one black and one color cartridge in my printer but it keeps giving me an error message:

Posted on Nov 09, 2007

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  • 1 Answer

SOURCE: I have put in ink cartridge and printer just keeps

Cleaned with Q tip and alcohol the area behind where cartridge goes.

Posted on Oct 08, 2009

  • 1149 Answers

SOURCE: Printer still displays

Hi:

Sometimes HP printers are finicky about cartridge installs. Take a damp paper towel, and clean the contact strip on the back side of your cartridge, then dry it off. Gently clean the contacts in the printer cartridge stall, with an old toothbrush....Gently!
Repeat till you get the cartridge to get recognized!

Posted on Nov 24, 2009

  • 1584 Answers

SOURCE: Printer says to insert black print cartridge in right stall

Refer to printer manual as some of them require you to reset the software to accept new cartridge.

Manual here if you do not have one

http://www.retrevo.com/search/v2/jsp/mytrevo/myTrevo.jsp?page=man

Posted on Dec 03, 2009

  • 103 Answers

SOURCE: Keeps saying insert black print cartridge in right

Cartridge is faulty or printheads are gone bad

Posted on Jul 12, 2010

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Print cartridge in right stall not supported for hp 2410


Print cartridge is a knock off. Cartridges have printed circuits in them that the printer can recognize as being the original replacement. This is to keep people from using other products in their printer, which I think is foul, since you paid for the printer and it technically belongs to you. Sometime HP will make cartridges with faulty circuits that the printer will not recognize.. If that is the case call them and demand a new ink cartridge.

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HP printer all-in-one model2410xphotosnart keeps giving me the message to remove and check print cartridges which I have done and both are full. Will not stop blinking and when trying to print makes...


Welcome to Fixya

This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts. Click here to see how.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
  3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.
Thank you for using Fixya!

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1 Answer

Do both stalls need to contain a cartridge, in order to print?


Hi

Yes you are right both the stalls should contain cartridge. However, it is not necessary that the cartridges should contain ink. One of the cartridges can be empty.

Please put empty cartridge on the carriage, even if you want to print a BW document.

Daniel Scott

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Printer says to insert black print cartridge in right stall


Refer to printer manual as some of them require you to reset the software to accept new cartridge.

Manual here if you do not have one

http://www.retrevo.com/search/v2/jsp/mytrevo/myTrevo.jsp?page=man

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Printer refuses to recognize new ink cartridge


Remove printhead, see if it is dirty. Clean it and the problem should go away. Also Try clening the contacts on the area where the cartridges touch them.

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Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

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