Question about Whirlpool GC5SHEXNS Side by Side Refrigerator

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Whirlpool Side by Side Refrigerator Wont dispense ice

I have a Whirlpool Side by Side Refrigerator less than 2 years old, with a water & ice dispenser in the freezer door. It is making ice fine, but when you press the pad to dispense cube or crushed ice, you hear a click but nothing is dispensed.

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  • lesterben Dec 04, 2008

    I have removed the ice bucket and checked for any frozen parts. The gear is not turning at all when the ice lever is pushed from the door dispenser. The water side dispenses just fine. Is there a connection somewhere that could have come loose when we moved the refrigerator recently?

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If you lift out the ice bucket you will see the "gear" that turns the auger. The gear is metal but the part on the bucket is plastic and this can become stripped out. Also check that there is not ice frozen around the bottom of the bucket where an ice cube may have lodged the chute door partially open and melted some of the ice in the bottom creating a blockage.

Posted on Nov 11, 2008

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Posted on Jan 02, 2017

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