Did you check on Device Manager?.. if it has and Yellow Exclamation Mark, then something must be wrong with the drivers or BIOS setup... If it has and Red X on it, it could mean, disabled (BIOS again) or disabled on the Device Manager.
If There's no Yellow or Red Mark then.. i should work fine...
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Click "Start." Click "All Programs." Open the "Crystal Eye Webcam" folder. Click "Acer Crystal Eye Webcam" to launch the webcam and turn on the camera. If "Acer Crystal Eye" isn't available on the Start Menu, go to "Acer," then click "Acer OrbiCam."
Click the drop-down menu on the toolbar to change the resolution. Click the gear icon to change the settings.
Click the camera icon to capture a photo. To turn off the Acer webcam, click the "X" button on the top of the window.
ok this problem is caused by the wrong drive installed for the Crystal Eye Web cam.
even thoguh the camera shows that it is installed, the application looks for a specific one for the model you have. Unfortunatly Acer used 3 models of the camera without telling you which you have and calls all of them "crystal eye web cam"
go to acer.com select their support section and download all driver and applications available for the camera. you will need to try then 1 at a time til you get the one that works for your system
Try uninstalling the Acer Crystal Eye Webcam Application first... After that uninstall the webcam driver... Then reboot the computer... Reinstall the software(Acer Crystal Eye Webcam)... I think it will automatically install the webcam driver. See if the webcam work... Make Sure U have the Acer Crystal Eye Webcam installer packagebefore u uninstall the software! If that still didn't work please provide more info(Laptop model, Operating System).
i have an acer aspire 5720, my crystal eye web-camdoesn't work either, well most of the time, it says a program stopped it from working, i have moved all photos into a new documents folder as suggested, but still doesn't want to work, any help would be much appreciated.