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MSN Hotmail has yet again changed format & "Look" making it difficult for the technicallyu challenged computer users like myself to find or access my contacts. I have several Questions who do I contact or call or email??? Thanks! ~ Appreciate ANY help you can offer! Thank you very much in advance!!! Leslee in Riverside CA

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To receive help with your Hotmail account, sign-in to your account and click the "Help" link in the upper right hand corner. Here you will find a list of our most recent customer questions and a comprehensive library of self-help articles. If you can’t find what you need using our Help system, you can submit a question using our support form and we'll respond to you within 24 hours.

Posted on Nov 06, 2008

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Posted on Jan 02, 2017

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1 Answer

Cancel msn account


Cancel an MSN Hotmail Account
MSN Hotmail is a free email service. If you signed up for an MSN Hotmail account and no longer use or want the account, you can cancel it.
It takes little time to cancel the account.
You only need to log in to your account to get started.
Sign in to your Hotmail account using your Windows Live ID and password.
Click the "Options" button located at the top right of the page and select "More options" from the drop-down menu.
You will be taken to a page where you can view options for managing your Hotmail account.

Look to the section labeled "Manage your account" and click the "View and edit your personal information" link.
Click the "Close account" link at the bottom of the page under the "Additional options" section.
Verify your password and click "Yes" to cancel your Hotmail account.


Cancel an MSN Hotmail Account
MSN Hotmail is a free email service. If you signed up for an MSN Hotmail account and no longer use or want the account, you can cancel it.
It takes little time to cancel the account.
You only need to log in to your account to get started.
Sign in to your Hotmail account using your Windows Live ID and password.
Click the "Options" button located at the top right of the page and select "More options" from the drop-down menu.
You will be taken to a page where you can view options for managing your Hotmail account.

Look to the section labeled "Manage your account" and click the "View and edit your personal information" link.
Click the "Close account" link at the bottom of the page under the "Additional options" section.
Verify your password and click "Yes" to cancel your Hotmail account.
Recover a Hijacked Hotmail Account
Hotmail is one of the older free Web-based email services.
Unfortunately, its age and its popularity can make it a target for hackers and other online troublemakers.
If your Hotmail account is hijacked, the hacker may change your password to keep you from logging back in to the account.
Fortunately, Microsoft gives users the opportunity to prove that a hijacked account is really theirs so that changed passwords and stolen accounts can be recovered by their rightful owners.
Attempt to log in to your Hotmail account.
If you receive a message saying that your username or password is incorrect, click the "Forgot Your Password?" link under the password field.
A page will load giving you three options for resetting your password.
Click the "I Think Someone Else Is Using My Windows Live ID" option on the password reset page. Click the "Reset Your Password" link in the instructions that appear.
Enter your Hotmail account address in the "Windows Live ID" field and type the characters that appear in the captcha image in the "Characters" field.
Click "Next" to continue the password reset process.
Select an option for resetting your password when prompted.
If you have a secondary email account included with your Hotmail account, clicking "Email Me a Reset Link" will send a link to that account which lets you reset your password.
Clicking "Security Question" prompts you with the security question you set up previously, allowing you to reset your password after answering correctly.
If neither of these options work for you, click "Customer Support" to contact Hotmail customer support and have your password reset.
Click "Next" after selecting an option.
Enter a new password when you receive access to the password reset screen.
Hotmail recommends that you create a strong password with a combination of letters, numbers, symbols and varying capitalization to make it more difficult for would-be hijackers to guess it.
Run a thorough antivirus and spyware search on your computer to make sure that you don't have a keylogger or other password-theft software installed on your PC
Such software could allow a hacker to gain access to your account again after the password has been reset.

Nov 14, 2013 | Computers & Internet

1 Answer

E-mail does not load


Now which email account are you referring to ?There are many hotmail , gmail , yahoo , outlook express , msn ........
Hotmail is a free email service provider operated by Microsoft.
Though Hotmail has existed since the early 1990s, changes made to the service may be preventing Hotmail from loading correctly on your computer.
Clear your Web browser's cookies and then restart your browser.
Enter your Web browser's "Options" utility and delete all cookies, then restart your browser, then try to load Hotmail again.
Cookies are files that store information on your computer.
Your Web browser constantly refers to the information as it loads websites.
If an error has been stored in a cookie, it is possible that this could prevent you from being able to log into Hotmail.
Go directly to the Windows Live website.
Though Hotmail addresses and the service itself still exists, Hotmail has existed under the "Windows Live" banner of products since 2007 with the release of Windows Vista.
If you're attempting to load Hotmail through Hotmail.com, your browser may be having a hard time redirecting you to the new site. Go to the Windows Live website (see Below) directly and try to log in there. http://login.live.com/


Type your user name correctly. To log into your Hotmail account you are going to need to type your full user name followed by "@hotmail.com" into the "Windows Live ID" box on the site.
If you leave out the "@hotmail.com" part of your email address, Windows Live will be unable to log you into your Windows Live inbox.

Type your password correctly.
Hotmail account passwords are case sensitive, which means that capital letters are considered different from lowercase letters.
Make sure all letters that should be capitalized in your password are (and those that shouldn't be capitalized aren't), and then click "Sign In" to try to access your Hotmail account again.

Aug 04, 2013 | Computers & Internet

1 Answer

I can't find my Hotmail account


Step 1:
Hotmail has change to oulook.
MSN, formerly known as the Microsoft Network, is an assortment of websites and services provided by computer and Internet giant Microsoft. When users sign up to the MSN website, they are given the choice of choosing a wide range of services from the Windows Live network, which includes email through Hotmail, online storage in SkyDrive and the messaging program MSN Messenger. One advantage MSN users enjoy is having one account name and password that allows them to use all MSN services.

MSN, or the Windows Live network, provides users the opportunity to create new passwords rather than recover old passwords. Go to the MSN website or any Windows Live site and click the "Sign in" phrase. This will take you to the login page, which will require you to enter your username. Click the "Forgot your password" phrase. The reset password page will then open. Select among the three choices which one suits best your current needs. Choose the option "I forgot my password" and click the phrase that appears below the choice once you have selected it. Enter your MSN username, or Windows Live ID. More often than not, this is the email address that was used when you originally signed up with the MSN or the Windows Live network. Type the word of the phrase that appears in the captcha image located directly below the username field. You will also have the option to request a new captcha image or listen to the letters being dictated. Click "Next." The MSN or Windows Live network will then send a password reset message to the email that was originally used to sign up. Check the aforementioned email address. There may be some instances in which the email sent by the MSN or Windows Live Network could be re-directed to your spam folder. Check there if you can't find the message five to 10 minutes after requesting for a password reset. Open the email sent by MSN and click the appropriate link sent in the email to confirm the request for a password reset. This will open your default browser and take you to the Password Reset page that will allow users to create a new password for the account rather than retrieve the old password. The page will also provide a "Sign In" option to test out the user's new password. http://www.microsoft.com/protect/fraud/phishing/windowsliveid.aspx

Apr 05, 2013 | Alpine Snow Hotmail & MSN Password...

1 Answer

Everytime I sign into my Hotmail, my msn sign's me in via web. I do not mind that I can have this wonderful accessibility, however I do not want to be singed into my msn EVERYTIME I want to just check my...


My suggestion and it worked for me. Go ahead and pull up your MSN like you are going to log into it. It will ask you save username, password and log in automatically. Make sure the log in automatically is disabled. This should help clear up your issues. It had cleared up mine. Also as far as your hotmail account, bring up your options of that and just double check your setup there may be a few things checked that do not need to be.

Feb 04, 2011 | Computers & Internet

1 Answer

I have sent my all information to this site:"http://windowslivehelp.com/passwordreset.aspx" provided by windows support.. i gave them all my information regarding the hotmail account. however ,...


You may be able to retrieve the password from the computer's browser (if you have accessed Hotmail from that computer). You can do that with some free software:
MSNLivePasswordDecryptor by SecurityXploded
Download the program at http://www.securityxploded.com/msn-password-decryptor.php , and then install. The program will display the user name (email address) and password for any MSN/Windows Live account (including a Hotmail account).

If you use Firefox as your web browser, it's much easier to retrieve a stored password. Just go to Tools > Options > Security > Saved Passwords > Show Passwords

Jan 23, 2011 | Microsoft Msn Messenger (u35-00003-36mon)

1 Answer

Recovery


Difficult Proposition.. once an account has been hacked the accounts are difficult to retrieve.. You can try to contact MSN.com directly and maybe they can restore your account I have been trying unsuccessfully to recover a Yahoo account that got hacked.. the hacker changed all my information so that I was unable to answer the security questions.. The other option is to open a NEW MSN account but I am sure you will be unable to use your old user name. Or you can REQUEST MSN delete all the account info IF you can prove that you ever OWNED the account.. I habitually forward at least one email from all my accounts to each other just in case I haver this problem again.. SORRY if I was of no help

May 17, 2009 | HP Computers & Internet

1 Answer

Abosamr52


Hello

- It seems like somebody has hacked into your hotmail account and changed your password so you are unable to sign in.
- If messenger is tellling you: WRONG USER NAME OR PASSWORD it is that. - Otherwise try uninstalling and reinstalling msn messenger and see how it goes. - A good way to check if the password is WRONG (therefore changed) is go to www.hotmail.com and insider there put in your email and password (the ones you think are the good ones and see if it is telling you that the password is incorrect.

Failing to sign in is another thing. To check if it is a problem at your home on your computer use www.meebo.com and try sign in there. If you are able to sign in then the reinstall of msn messenger should solve your problem.

One last thing if you installed a firewall make sure that msn messenger is added as an exception in the allow programs as you will keep encountering this problem.

Jan 07, 2009 | Microsoft Windows Live Messanger

4 Answers

Msn tech support number


For account/password issues of free MSN Hotmail users, you may visit this website https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

Fill out the service request form on the website, then submit your querry. MSN Hotmail Support will be able to help you with your account issue. Also, if you are an MSN subscriber, they can give you the MSN Technical Support Hotline number.

At the moment, the free MSN Hotmail service provides technical support via e-mail only.

Hope this helps. =)

Dec 21, 2008 | Acer TravelMate 2300 Notebook

2 Answers

Getting my msn messeger password back


Passwords seem to be a hot topic among MSN Hotmail users. Apparently people lose them frequently, because I get a lot of questions relating to password loss and theft.
If you've simply forgotten your password, MSN Hotmail does provide at least one level of back-door that you can use to recover it - your alternate email address or secret question. If you don't have those, you're probably out of luck.
Here's the approach to take when you've lost your password....

If your sign in to Hotmail fails, notice that there's a link immediately below the password field:
hotmail-passport-forgot.jpg Click on that, and you'll be taken the "match the picture" question:
hotmail-match.jpg This dialog exists solely to prove that you are human ... current technology makes it extremely difficult for computer to examine that picture and understand the letters that are displayed within it. It's not always that easy for humans either! But the point is to prevent computer programs from being written which can try to guess passwords in some high-speed automated fashion ... you have to prove you're human first.
Assuming you are human, you're then given two options:
hotmail-reset2.jpg If you've configured Hotmail with an alternate email address, as I strongly recommend you do, you can have Hotmail email you at the alternate address a special message with a link that will then allow you to select a new Hotmail password.
Since most people having problems are using Hotmail as their only email address (another practice I strongly discourage), we'll go the other route and click on "Provide account information and answer your secret question." (If you don't know the answer to your secret question, see the related articles below.)
You'll then see this screen:
hotmail-secret.jpg Enter the requested information exactly as you answered it when you set up the account. Assuming you get it correct, you'll then be taken to the Create a Password screen:
hotmail-password-create.jpg Once your password has been changed, if you do not have an alternate email address, Hotmail will prompt you to optionally create one:
hotmail-alternate.jpg And you're done!

Aug 19, 2008 | Computers & Internet

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