Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Canon PIXMA MP830 Error Message: Scanner is not operating correctly.

My MP830 multi-function unit is like new and was being used solely as a copier now and then to enlarge 4x6 photographic prints. It was not connected to any computer. After some months, ceased to be able to copy and instead started displaying the error message, "Scanner is not operating correctly." Turning the unit off, waiting for while, and turning it back on did nothing to eliminate the problem. Nor did unplugging it for a while. The scanner is not locked, so there is nothing obvious preventing it from functioning properly. Which one of you troubleshooting geniuses can solve this problem?

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  • Anonymous Jan 09, 2009

    Same problem

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This problem sucks. It sounds like the scanner has actually gone bad. This can be a couple of things. The actual ccd unit inside the scanner, a position sensor, a motor or a wire harness.

The latter two are fairly unlikely, the first two more likely. Most probable is the CCD unit. I don't think Canon sells it as a separate piece, but it comes inside a replacement scanner assembly. These complete scanner units are expensive. You'll have to check with your local Canon shop to see what they cost.

Posted on Nov 07, 2008

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