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Customers get my faxes with a line and when I print a copy, I as well get a thick line and 2 thin lines on my copies. I have an HP officejet 6210 All in one. R0037 Service ID # 17039 Serial # CN6BDEG0X80453 It is still under warranty, but wanted to see if there is something I can do @ home...Thank you, Dolores Reyna

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Hello
try and put a clean sheet of paper on the scanner glass and make a copy of it.

if the copy has lines on it and the copy glass is perfectly clean, no streaks or scratches on the glass where the lines appear on the copy.

check on the internal optics and sensor for something on them. if they are perfectly clean then the sensor or the internal logics have a failure and need replacement or repair.

i truely hope there is a piece of lint or paper or something somewhere in the light path so all you have to do is clean it up.

norm

Posted on Nov 06, 2008

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