Question about Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator

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Kenmore Ice Maker not dropping ice

I have a Kenmore side by side. Not sure the model and can not find the owners manual It stopped dropping ice cubes. If I move the plastic tray out and put it back it will drop and fill but does not drop the next ones. Any suggestions appreciated.

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Sounds like the arm which determines if ice bucket is full is hanging up on something. Does this arm move up and down freely? If not, you just need to replace the complete ice maker.

Posted on Nov 14, 2008

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I have a few ideas for things to try. On the bottom of the ice cube holder I believe there is a spring loaded metal rod that runs from the front of the freezer to a little indentation in the back of the freezer. Inside this indentation there is a small plastic piece that can move up and down to rotate the metal rod. Make sure this metal rod is free to rotate. Sometimes it gets stuck in one position. The position of the plastic piece inside the indent in the rear of the freezer is controlled by a solenoid which is controlled by the buttons on the front of the door for cube or crushed. Close all the doors and push the cube button. Open the freezer door and remove the entire ice cube tray. Reach to the back of the freezer and make sure the little plastic piece inside the indent will move up and down easily. You want it to be in its down position. Re-insert the ice cube tray. The metal rod should fit easily into the indent in the back of the fridge. Now close the door and see if you can get cubes. If this doesn't work I suspect the solenoid that moves the little plastic piece may need to be replaced. I hope this helps you out.

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The plastic film is the epoxy paint that is sprayed on the mold that holds the water/ice. This is a clear indication that you need to replace that ice maker. Once you take the ice maker out, you'll know what I am talking about.

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Ice maker will not make ice cubes, only crushed ice.


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your model # is incomplete but here it goes.

1.take your ice container out and run hot water thru it. you want to defrost all of the ice build up inside of it's housing.
2. make sure the long lever under the container moves up & down when you press on it.
3.w/the container removed, you will see a fork like object and next to it amn openning w/a small plastic square part inside. make sure that part moves freely up & down. that solenoid is what gives cubed ice.

let's start there first

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1 Answer

Frigidare stuck on crushed ice.


I have a few ideas for you to try. On the bottom of the ice cube holder there is a spring loaded metal rod that runs from the front of the freezer to a little indentation in the back of the freezer. Inside this indentation there is a small plastic piece that can move up and down to rotate the metal rod. The position of this plastic piece is controlled by a solenoid which is controlled by the buttons on the front of the door for cube or crushed. Close all the doors and push the cube button. Open the freezer door and remove the entire ice cube tray. Reach to the back of the freezer and make sure the little plastic piece inside the indent will move up and down easily. You want it to be in its down position. Re-insert the ice cube tray. The metal rod should fit easily into the indent in the back of the fridge. Now close the door and see if you can get cubes. If this doesn't work I suspect the solenoid that moves the little plastic piece may need to be replaced.

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When you remove the tray, set it to CRUSHED, BEFORE putting the tray back in place.

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