Question about Yahoo Mail
Hello I have a problem with my Yahoo mail account; Yahoo mail does not open attachements I receive from people. When I select the attachement to download it, it begins to download and then stops, and with no explanation as to why the download failed. Can you please look into this problem for me and advise how it can be fixed? If this is not something which you can help me with can you please recommend who I will need to contact. Thank you, Dave
I can't open my attachments at yahoo
Posted on Dec 02, 2008
Hi Dave, Can you please provide more information. Specifically what Operating system are you using as this can result in specific issues, for example I get constant messages like yours from people new Mac OS X who think they're attachments are not opening when in actual fact OS X automatically saves clicked attachments to the desktop.
What kind of attachments? .exe (Windows executables), .doc (old Word format), and .dat (raw data files) for example will be blocked by yahoo as unsafe, if you are sure what you are being sent is safe ask the sender to re-send it in a .zip archive. Do you have a program on your computer capable of opening the attachment? If the attachment is an OpenOffice.org document you will need OpenOffice.org or OpenOffice.org converter for office on your computer to open it.
What security software are you using and how is it set up to deal with attachments, McAfee Antivirus for example is very very slow so it may be that an attachment will appear not to be downloading when in fact McAfee is just very very very slowly scanning it.
Lastly what internet browser are you using? Firefox for example automatically saves downloads to your desktop where as Microsoft's god awful Internet Explorer has various rules as to how to handle downloads.
As to who else to contact, the obvious answer would seem to be Yahoo! support. Although to be fare they are pretty bad at what they do.
**BloomerLJ** When you say your friend "made a file on my desktop" I think you mean your friend created a folder on your desktop don't you? Good on you for trying but that would require an e-mail client "rule" to be set up and dav_bar13 is accessing his mail via web access.
Posted on Nov 06, 2008
Sometimes i am unable to open or download e-mail
Posted on Dec 08, 2008
I had a similar problem with outlook express. A friend made a file on my desktop so that when an attchment comes in, instead of opening it I save it to this file and then open it from my desktop. I don't know if this can be down from yahoo but you could give it a go.
Posted on Nov 06, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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