a customer has a multifunction HP 4730MFP which is working in all respects except the COPY function. When you press the COPY button it does nothing. It powers up badly with a message saying.. "Internal disk not initialized, copy and send disabled, initialize disk or contact support" . HP support advised customer to do a number of control panel strokes, i.e. press Start, press 5 then press 6 etc. etc. but to no avail. Anyone know how to get and mirror a copy of s/w of on-board HDU (Barracuda 40gb sata)
Hello, I have a user who has a Dell laptop (Latitude D820 if that matters...) on a docking station...
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Hello, I have a user who has a Dell laptop (Latitude D820 if that matters...) on a docking station connected via USB (through the docking station) to a LaserJet 1320. She's been set up this way for a few years and has been happily printing with zero problems. Unfortunately for no apparent reason about two weeks ago she is no longer able to print. When she sends a document to the printer it seems like it does not even try to send the document to the printer and just errors out in the print queue. If I print a config page or test page by holding buttons down on the printer it will print and if I hook the printer up to a different laptop it will print. It just does not print when a document is sent specifically from her laptop. I have tried uninstalling the printer and reinstalling it and the printer is detected by the laptop when it is hooked back up to the laptop as it reinstalls the printer automatically, but still no printing. I have upgraded and downgraded the printer drivers. I have swapped out USB cords and tried hooking up the printer via a parallel cable. I have tried different USB ports on both the docking station and the laptop. I have also tried different docking stations. She has no problems printing to networked printers in her area. I checked the USB ports in the Windows Device Manager and those look fine too.
my fax machine wont accept or recieve any faxes have had it since 2007, had a thunder storm last...
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my fax machine wont accept or recieve any faxes have had it since 2007, had a thunder storm last week and it hasn't worked since, don't know if this is the cause of the problem because everything else works, is it worth replacing? and what is it that needs to be replaced? or will it be easier to get a new machine and if so would you be able to tell me where from i am situated in Yatala QLD
Thought that getting into the service menu would give me more options to repair the machine . But...
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Thought that getting into the service menu would give me more options to repair the machine . But unfortunatley not ! having a reoccuring problem were all the colour units fade and almost no colour is printed but black remains unaffected , but problem seems to disappear after machine has calibrated itself genarally after restarting wich is time consuming !! wondered if anyone had any ideas as have tried replacing almost everything on the machine !! some one mentioned spring kits but this has resolved nothing !!
any idea would be greatly appreciated
many thanks