a customer has a multifunction HP 4730MFP which is working in all respects except the COPY function. When you press the COPY button it does nothing. It powers up badly with a message saying.. "Internal disk not initialized, copy and send disabled, initialize disk or contact support" . HP support advised customer to do a number of control panel strokes, i.e. press Start, press 5 then press 6 etc. etc. but to no avail. Anyone know how to get and mirror a copy of s/w of on-board HDU (Barracuda 40gb sata)
I have a HP Deskjet 970CXI. It will print a ''self-test'' page if you remove and replace the...
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I have a HP Deskjet 970CXI. It will print a ''self-test'' page if you remove and replace the cartridge only. It will not print any documents. When you first tell a document to print the printer icon will appear in the bar at the bottom of your screen for not even a second until it disappears. And then, nothing. No error messges. The green light is on the printer. I've checked connections etc. I've gone into the control panel, and it says the printer is ready. Any advice?
Thought that getting into the service menu would give me more options to repair the machine . But...
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Thought that getting into the service menu would give me more options to repair the machine . But unfortunatley not ! having a reoccuring problem were all the colour units fade and almost no colour is printed but black remains unaffected , but problem seems to disappear after machine has calibrated itself genarally after restarting wich is time consuming !! wondered if anyone had any ideas as have tried replacing almost everything on the machine !! some one mentioned spring kits but this has resolved nothing !!
any idea would be greatly appreciated
many thanks