Question about HP LaserJet 4730x All-In-One Printer

Open Question

HP 4730MFP a customer has a multifunction HP 4730MFP which is working in all respects except the COPY function. When you press the COPY button it does nothing. It powers up badly with a message saying .. "Internal disk not initialized, copy and send disabled, initialize disk or contact support" . HP support advised customer to do a number of control panel strokes, i.e. press Start, press 5 then press 6 etc. etc. but to no avail. Anyone know how to get and mirror a copy of s/w of on-board HDU (Barracuda 40gb sata)

Posted by on

5 Suggested Answers

IB4G2008
  • 3587 Answers

SOURCE: "Scanner Failure" message

sure..new drivers might make this happier..

check your warranty here for FREE

Posted on Feb 23, 2008

  • 1 Answer

SOURCE: hp officejet 5510 all in one cartridge error

There are several different ways I've come across which will resolve ink cartridge errors on the HP Officejet 5510.

HP's standard, pat answer to the problem is "Buy brand new genuine HP ink cartridges." If you refill your own ink cartridge or have it done at Walmart or somewhere else, you will eventually run into this problem. Why? Because the 5510 stores information on as many as 2 of the black ink & 2 of the color ink cartridges you have used in the machine - complete with an "expiration" date for each of those cartridges. You can refill them, but unless you clear the stored memory in the printer you probably won't be able to get around the errors. Even if you do, they usually come back in a short period of time. I know this because I own a 5510 & a 5110 and have battled this problem myself for a couple of years.

Short of buying "genuine new HP ink cartridges", using your printer for target practice, or testing it's aerodynamic design... lofting it not-so-gently from a 2nd-story (or higher) window... aiming for the nearest dumpster ;) you might try:

  • http://www.misterinkjet.com/hpreset.htm Scroll down and you will find links to pages for the #56 & #57 cartridge serial number reset procedure.
  • If the above doesn't resolve your problem, try removing both cartridges, then - with the printer still turned "ON", unplug the power supply cord from the back of the machine. After one minute has passed, press down and hold both the "#" button and the "6" button on the keypad and while pressing those buttons, reach back and plug the power cord back into the machine. The LED readout will indicate "Initializing" and "Reset..." Then, release the "#" and "6" buttons and wait until the machine re-initializes and prompts you to install ink cartridges. Reinstall the cartridges and see if the problem is resolved. The reset procedure, as well as other troubleshooting procedures (paper jams, ink cartridge jams, etc.) can be found here, on the HP support pages.
  • Another way of working around the cartridge error problem is to keep at least 3 sets of cartridges on hand, using the newest sets for re-filling. You may have to switch out 2 or 3 times just to get the machine's memory maxed out, but the third set should work. This particular method works best with OEM HP cartridges, but I've heard it works with other brands, too.
For more adventurous-techie-types, who can't resist tearing into the machine in an effort to resolve the cartridge error permanently, I found the following information posted on a DIY (Do It Yourself) repair forum:

The 5510 has a pair of 1.5v batteries which function much like the CMOS battery on the motherboard of your computer - they supply power to the memory chips which store the serial numbers and expiration dates of the last 2 sets of ink cartridges which were used. The batteries are sealed together at the top and bottom and are attached to a circut board inside the printer on the left-hand side. At a glance, they look a lot like a capacitor or something like that attached to the board. If you look closely, you will see the "+" and "-" markings.

Breaking the connection (located at the top) between these two batteries will clear the ink cartridge serial number info from the printer's memory - but be advised this will probably also clear other short-term memory items also - such as last number redial, etc.

The clever individual who posted this info actually attached wires - one to the top of each of the 1.5v batteries - and ran the wires out through the opening above the paper trays. The wire-ends are connected together - I imagine they would need to be held out of the way of the paper path with a piece of tape.
(M-I-C-K-E-Y...M-O-U-S-E) He, he
When it's time for a cartridge change/refill, the wires are disconnected to clear the memory, then reconnected again after the full cartridges have been installed.

I've read posts from people with different models of printers have mentioned installing a switch to clear the memory - a preferable solution than to have wires running out from the inside of your printer.
This is a widespread issue and regardless of how you resolve the error messages, one must always remember that when you bypass something that is built-into the design of an electronic device, you run the risk of damaging components. In this case, the biggest problem would be running too low or completely out of ink and burning out the print head on the ink cartridge; then you would end up having to replace the cartridge anyway.

Personally, I'm basically fed up with the way HP has been forcing people who buy their printers and All-In-Ones to pay outrageous prices for replacement cartridges, by building machines which generate error messages and reject refilled and non-OEM cartridges. Their drivers and software programs often have compatibility problems even with other HP products which are installed on the same computer with an HP printer. Too many problems for me - I won't be buying any more HP printers and I hear Dell is not much better.
While I haven't tried to jump out the memory on my 5510 yet, that will be my last and final effort before giving it the aerodynamics test... into the nearest dumpster!

Posted on Mar 17, 2008

rakeshpramod
  • 234 Answers

SOURCE: copying problem in HP 5610 officejet all in one.

Take out both the ink cartridges from the All-In-One.
Unplug the power cable from the All-In-One when there is still power in the unit.
Also unplug the power cord from the wall outlet end.
Leave it unplugged for at least 1Mins time.
Clean the metal contacts in the ink cartridge as well as the the inside of the All-In-One with a lint free cloth a little water (It should only be moistened with water not soaked) and make sure you will not touch the metal contacts with your hands.
Insert the ink cartridges back to the printer make sure they are not wet.
And connect the power cord directly to wall outlet without the surg protector.
And before connecting it to the All-In-One press and hold the # and No 6 Button in the All-In-One and insert the power cord without releasing the keys untill it comes up with a message as semiful reset or if the screen goes blank then release the keys and turn the power on.
And if it prints a test page it is fine.
Now try and make a copy and check.

Good Luck

Posted on Sep 08, 2008

  • 8 Answers

SOURCE: 4730mfp

Re: copy/send error....if it is not a scanner issue, do you have a problem with starting up/initializing error.... if so, it may be the hard disk failure - consider replacing it with a 40 or 80gb sata drive - may need to do nothing more complicated than replace the diskdrive which is mounted on the formatter card, which is retrievable out the back. The card is the metal faced plate on which the network/usb plug is mounted.

Posted on Nov 07, 2008

  • 1 Answer

SOURCE: HP 7410 has power, screen is lit, but power button

Seems like something a lot of us are experiencing. I have the exact same problem. Has anyone found a solution?

Posted on Dec 19, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hp laserjet 4345 mfp cannot photocopy anything because the startup button has a red light


Hi Bridgette.

The red light on the startup-button indicates that the machine is not ready for a photocopy. Usally there is something stuck in automated document feeder (ADF). Take a close look and see if can see something in the paperpath. If no luck, try pushing a A4 sheet manually through the ADF and see if something comes out with the sheet. Usally there is a small piece of paper, a paper clip or a staple stuck in the ADF. If nothing found in the ADF, the Scanner Controller Board is probably broke, and needs to be replaced. Good luck.

Dec 31, 2013 | HP LaserJet 4730mfp All-In-One Printer

1 Answer

How do I enlarge copies on my photosmart C6180 printer


To Enlarge or Reduce.
1. Press Copy Menu
2. Select Size
3. Select Custom 100%- Hit O.K.
4. Custom percentage shows up
5. Use the Up Down function to enlarge or reduce
6. Hit Preview Button
7. If O.K. Press Start Copy for B/W or Colour

Feb 26, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

LaserJet 4730mfp - does not print anything at all - scans to email fine, goes through the motions of printing but paper comes out completely white. does not copy either. all cartridges are fine no jams and...


Is this printer new? If so make sure the little plastic tabs are pulled off of the ink cartridges Located at the bottom covering the jets. This will stop the printing. Hope this helps Merry Christmas and happy new year.

Dec 23, 2010 | HP LaserJet 4730mfp All-In-One Printer

1 Answer

No poweraftereplaced the adf scanner in hp color laserjet 4730mfp


Make sure you reconnected all of the cables when you replaced the scanner. Unplug and reseat the connectors -- maybe one of them is not seated all the way in.

May 27, 2010 | HP LaserJet 4730mfp All-In-One Printer

2 Answers

Unable to use ADF. Red light under start button.


Examine the full paper path of the ADF. Look underneath as well. Could be something as simple as a staple caught deep inside.

Mar 16, 2010 | HP LaserJet 4730mfp All-In-One Printer

2 Answers

I have an HP C4200 Printer-scanner-copier and when it tries to pull the paper in to print it says ''paper jam''. There is no paper in there that I can see.


1. Please visit the below web link
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3300218&lc=en&cc=us&dlc=en&lang=en&cc=us
2. select operating system
3. Downloa printing diagnostic utility
4. Run it and diagonize
5. Fix it and restart
If the issue still persists, then

Perform a reset of the HP All-in-One
  1. Press the On button and turn off the HP All-in-One.
  2. Unplug the power cord from the wall outlet.
  3. Unplug the power cord from the back of the HP All-in-One.
  4. Wait for 20 seconds.
  5. Plug the power cord back into the HP All-in-One.
  6. Plug the power cord into the wall outlet.
  7. if the issue still persists, then perform the below steps it should resolve your issue.
  8. 1.Power Button + Cancel Button Combo
    2.Enter special key combo 1[Scan] 3[Copy Color] 2[Copy Black]
    3.‘Support menu’ will be displayed
    4.Press the 2[Copy Black] until the display shows ‘Reset Menu’
    5.Press the 3[Copy Color] once
    6.Press the 2[Copy Black] until the display shows ‘Semi full reset’

    7. Press the 3[Copy Color] once
    8.The printer will go off and will power on by itself, else wait for 20 seconds and power on the Printer
  9. Turn on the HP All-in-One by pressing the On button.

Sep 03, 2009 | HP Photosmart C4250 Multifunction Photo...

1 Answer

4730mfp


Re: copy/send error....if it is not a scanner issue, do you have a problem with starting up/initializing error.... if so, it may be the hard disk failure - consider replacing it with a 40 or 80gb sata drive - may need to do nothing more complicated than replace the diskdrive which is mounted on the formatter card, which is retrievable out the back. The card is the metal faced plate on which the network/usb plug is mounted.

Oct 18, 2008 | HP LaserJet 4730mfp All-In-One Printer

Not finding what you are looking for?
HP LaserJet 4730x All-In-One Printer Logo

Related Topics:

404 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...