Question about 2wire HomePortal 1000HW DSL Modem and Network Router -1000-400210-000_LN_R (1000400210000LNR)

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2 wire modem power problem

I use 2wire modem to connect the net. but this weeks i cannot online coz that modem power light indicator stay flushing on and on. seems like not stable for its supply power.
any idea how 2 fix it and maybe u know where's the 2wire sole agent/service center around me? I am in Surabaya,East Java, Indonesia.
thx n luv 2c ur smile

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1 Answer

Check your modem power cable for any loose connection.

Posted on Nov 09, 2008

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Hi Jeff,

Thanks for using fixya

The red light on power means that the diagnostic for the modem is on, and when this is on this means that the memory or another component of your modem is at fault. Usually this can be resolved through a firmware upgrade to be applied by 2wire, but note that 50% of the time, when the diagnostic light is on, the device is dead.

To have this issue resolved, you may refer to your ISP or 2wire, if it cannot be revived, the least they can do is provide a recommendation.

http://support.2wire.com/

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- open IE
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1 Answer

I hv 2 wire modem bought from my friend, I don't know how to reset user ID and password in this modem


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Or if you can access the gateway you can reset it from there.
to access gateway in case type in your browser -- > http://gateway.2wire.net/mdc - <-- you will be prompted to enter password . The default password is 2wire . Once you entered in , scroll down to Troubleshooting which will be on your left
, search for resets <--- Click on it, it will direct you to a page where you can reboot system and stuffs.. Click on the button RESET beside factory defaults. Your modem will be reset to factory default, your power light will change orange and be normal back for about 10 secs ... When everything has come back to normal, you can then continue to enter your user id and password to log in internet.Or alternatively u can Go to http://gateway.2wire.net/setup <--- and configure your modem from there with a step by step guide :)

THANKS

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2 Answers

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hello!

you may try this and see if this help solve your problem

Step 1try to connect your computer directly to the modem and check if you will also experience problem
Step 2: Shutdown the computer.
Step 3: reset the router while power on then Unplug the router’s power cable.
Step 4: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 5: Plug in the Broadband modem’s power cable and wait for its lights to appear
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Step 6: Plug in the router's power cable once the modem’s lights appear stable.
Step 7: Power on the computer on and configure router settings if neede
Step 8:test the Internet connection.

if this still didnot work, maybe you need to upgrade the firmware of your router

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1 Answer

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I've not used one of these 2wire boxes before, but I believe the default router's address is 192.168.0.1. Try this instead of gateway.2wire.net to see if you can gain access to the router. This is just the starting point, but see if it works.

Here's a link to, what I believe is, the router's manual.

Before you rate this please let me try to help some more. This could be a multi step process...

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