Question about SanDisk Sansa e270 MP3 Player

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Device keeps shutting off by itself and won't synch

I seem to be having the same problem most people who have already posted are. I bought my mp3 player only 1 week ago. Took it home, loaded about 200 songs and everything played fine. Yesterday it was fine until about 12pm. I noticed that the songs started displaying as unknown. I shut it down and turned it back on. Suddenly more were unknown. Took it home, connected and used Windows Media Player 10 to format. Tried to synch and after about 2 songs it turned off by itself. I disconnected it but it wouldn't shut off. I reconnected, downloaded firmware and still the same. There are no songs on it now but when using WMP10 it says USB not recognized. Tried other ports. Nothing. Kept shutting itself off. After firmware all songs showed up, allowed me to play but no sound and picture was distorted. Last but not least it finally said Device malfuntioning. What is happening and how can I fix it before sending back? Please help soon

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Make sure the songs are in the right format. Napster is a real bear about disappearing songs - try another music svc.

Posted on Jun 26, 2008

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Posted on Jan 02, 2017

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Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
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