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I JUST BROUGHT THIS NEW CANON PRINTER I BEEN TRY TO INSTALL KEEP RECEIVE ERROR MESSAGE (SCANNER ERROR)TURN PRINTER ON AND OFF NUMBER OF TIME. ALL-IN-ONE (PIXMA MX310) SN ABH41173

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DID U PLUG THE UNIT IN BEFORE INSTALLING THE SOFTWARE?THIS COULD CAUSE A PROBLEM.TRY UNINSTALLING THE SOFTWARE & STARTING FROM SCRATCH.ALSO CHEK THE C.D.,U.S.B. CORD COULD ALSO BE A PROBLEM.U SHOULD HEAR A TONE WHEN U PLUG OR UNPLUG THE UNIT.GOOD LUCK!!!!!!!!!!!!!

Posted on Nov 06, 2008

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