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I JUST BROUGHT THIS NEW CANON PRINTER I BEEN TRY TO INSTALL KEEP RECEIVE ERROR MESSAGE (SCANNER ERROR)TURN PRINTER ON AND OFF NUMBER OF TIME. ALL-IN-ONE (PIXMA MX310) SN ABH41173

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DID U PLUG THE UNIT IN BEFORE INSTALLING THE SOFTWARE?THIS COULD CAUSE A PROBLEM.TRY UNINSTALLING THE SOFTWARE & STARTING FROM SCRATCH.ALSO CHEK THE C.D.,U.S.B. CORD COULD ALSO BE A PROBLEM.U SHOULD HEAR A TONE WHEN U PLUG OR UNPLUG THE UNIT.GOOD LUCK!!!!!!!!!!!!!

Posted on Nov 06, 2008

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Posted on Jan 02, 2017

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follow the link
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=235&modelid=10445
also the contact number
Solution: Contact information for Canon Technical Support.

Canon Telephone Support Contact Information. For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays).
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