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Magic jack creates very choppy audio

I get choppy audio in voice mail on windows xp. How do I fix? Thanks

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  • mrswilg Jan 02, 2009

    Choppy sound with Magic Jack, i use Broadband..

  • mcelhann Jan 11, 2009

    Not a solution but possibly narrowing down where the problem is. I have noticed that for me the problem is primarily 9 AM to 10 PM. These time are not exact but just approximate times when I get mostly choppy audio. Using the Magic Jack outside these hours or on Saturday (today is Saturday and it is worked wonderful all day) you get very acceptable results. This leads me to believe that the Magic Jack network is not capable of handling the traffic. They need to add more servers/bandwidth. Just my two cents. You may have a different experience and I would be interested in hearing it.

  • vbb1964 Jan 13, 2009

    I'm hearing the same choppy audio at certain times. This does appear to be a service provider issue since it works clearly at other times which says your hardware is good. Its sad that they can't troubleshoot this issue before it kills the company. This might be a take the money and run con. They provide a real service and run it to the ground, turn off the lights and start back up again somewhere else. The CEO of this company did it with AOL VOIP, whos to say he isn't doing it again. I think AOL pulled the plug but who knows. He may be dedicated to making this work and I hope he fixes this soon.

  • Anonymous Jan 19, 2009

    The audio codec they use is from could try updating the divx audio codec. Just a suggestion....

  • glendrealtor Apr 28, 2009

    I have had a magicjack for about a year. I never had any problems hearing anyone else, but they many times told me I sounded like a robot/choppy or said they heard and echo. I fixed the echo problem for them by lowering my speaker and microphone volumes. Now usually no poblems for them. Altough as of yesterday April 27th 2009 I now hear them as choppy. This is new to me, as I always heard them perfect. Any sugestions ?



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You can set the priority on the process to high by going to task manager, sometimes it can be too much ram usage by other programs for example Anti-virus or something running in the background.

To set Priority:

Press Ctrl + Alt + Delete to bring up task manager, select processors tab, right click magic jack processor and set priority to high.

Posted on Jun 03, 2010

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As indicated by an earlier participant on this page i read avout the DivX problem and remembered recently downloading and installing such. i went to uninstall from my "add/remove programs" and the problem was imidiately gone. Thanks community. lets continue working together.

That was my resolution. i hope it works for you also.


Posted on Apr 14, 2009

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Migic jack problem

Posted on Dec 29, 2009

  • Selene Wittman
    Selene Wittman Feb 22, 2011

    i just had the same choppy problem and moved the base from my cordless phone away from the computer and it fixed the problem


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I have a Magic Jack and it is plugged into my computer. I don't have to do anything to call a long distance call. Do you have the new one that does not need to be plugged into you computer? You do not need to have any other application running to use magic jack. I know you said something about outlook express and yahoo, but you do not need to have that open. All you need (if you are attached to a computer) is your computer running, magicjack running on your desktop, and an internet connection. I hope this helps you.

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