There is a significant amount of accumulated dust/hair behind the front screen, close to heating elements. The screen holes are too small to allow any cleaning tool to reach. This is a potential fire hazard.
Do you have a solution, other than disassembling the entire unit??
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The burning smell may have been a result of the heating element being clogged with dust, dirt and/or pet hair. When this occurs the heating element overheats and automatically shuts OFF. Cleaning it may solve the problem. A vacuum with a hose and crevice too works well for cleaning it. Be sure to tunr the unit OFF & unplug it, before attempting any service on it.
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Sara, it sounds like the heater's overheating switch turned the heating element OFF. This could be caused by a dirty heating element. As, they do collect dust, dirt, pet hair, etc. Cleaning it it (make sure the unit is turned OFF & unplugged) may solve the problem. A vacuum cleaner with a hose and crevice tool attachment works well to clean the heating element.
Hope this helps you and thanks for choosing FixYa..
The heater overload switch is sensing an over heating problem and is turning the unit OFF. It may be as simple as a clogged heating element. Over time they do become clogged with dust, lint, pet hair, etc. This is because the air intake for the heating element is a floor level. So, whatever is floating in the household air gets sucked into the heating element when the fan is ON. Using a vacuum with a hose and brush attachment works well in cleaning the heater element. Be sure the unit is OFF & unplugged, before attempting this. You may be able to access the heating element thru the lower louvered door. Or consult your Owner's Manual regarding the cleaning of the unit.
I hope this helped you and thanks for choosing FixYa.
From what you have described. it sound like the heating element is overheat and the automatic over heating sensor is shut it down. One of the primary reason these heaters overheat is that the become clogged with dust, lint & pet hair. Cleaning the heating element. may solve your problem. A vacuum cleaner (especially a Shop Vac) that has a hose, a brush attachment and a crevice tool, works well well in cleaning the heating element. Be sure the unit is OFF and unplugged, before attempting any cleaning.
More than likely it's the Thermal overload circuit or the heating element has given up the ghost.
As I just told one other questioner. These types of electric fireplace heaters were not designed to run for long periods of time. Their heat output is not much more than a blow drier. However, this is not just a problem with CharmGlo, it's with all the manufacturers.
Here's the problem ... The heaters work by taking in cool air, heating it and sending it back out via the blower. Over time, the heating element and/or blower become clogged with dust, lint and/or pet hair. This makes the heating element work harder and it over heats. Either burning out the heating element or the thermal overload switch or both.
You can try cleaning the heating element with a vacuum that has a hose and a brush attachment. While you're at it clean the blower fins and motor. Consult your Owners Manual to see how to access these parts, as they are under firebox, behind the metal grill on the bottom of the firebox, so to speak.
The 5840 has a problem with dust getting on the heater element and turning itself off after 2 minutes running. HERE IS THE FIX. Unplug the unit from the AC outlet, Then using a can of dusting air ( the kind you use to clean a computer key board) aim the compressed air INTO the middle louver of the upper adjustable heater vent and blow out the dust that has gotten on the heater element. ( You are actually blowing into the unit, clearing off the lint/dust that has gotten on the backside of the heater element that you can not see without openning the entire case).You can see the front of the heater element inside the louvers, It's the shinny metal part that looks like a small radiator.It sits behind the middle louver. After blowing out the dust, shake the entire unit to allow the dust to settle to the bottom of the case. Using a vacum cleaner try to vacum out any dust from the LOWER FRONT intake. Once the dust has been blown OFF the heater element, the unit will work just as new and not shut itself down!