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Sounds like the call forward no answer isn;t set up on your extension. The first thing to do is to find out what the voice mail pilot number is. That's done by pressing feature 982. The display should say "set:xxx". The set number provided is the voicemail pilot number.
Next you'll need to enter system programming.
Programming is done on 7310, 7324 and 7316 type sets.
Enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344. The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number.
Enter extension number you want to change call forward no answer on. Press the show key (top right arrow) The display should say LINE ACCESS Press the next key (bottom right arrow) . The display should say CAPABILITIES. Press the show key (top right arrow) . The display say foward no answer. press theshow key (top right arrow).. The display should say none. Press the chng key and enter in the voice mail pilot number.
press the show key again (top right arrow) To review the rings til forward. Press the chng key if you wish to change the ammount of rings til answered.
Press the release key when finished
you cannot retrieve messages off the voicemail system I am afraid. If this is down to malicious calls and police are involved speak to O2 as they may have a way to supply evidence direct to police?
Regarding turning off voicemail here are the codes you need, dial 1750 to activate voicemail, 1760 to deactivate voicemail, 901 is used to call in and listen to voicemail and additional options i.e. greeting, pin etc.
WARNING! By turning off voicemail you will ERASE any messages in your voicemail as it resets each time deactivated! So only do this is messages are no longer required!
Hope that helps?
I had the same problem. I just called my wireless provider, AT&T in CA (USA), and told the agent the problem. She said they had not added "basic voicemail" to my number, but should have. After 10 minutes it was on and voicemail works fine.
Not too sure if you really need that dial 0 point, since the calls are already ringing in on the receptionist desk.
You can create changes and make a hunt group, with an over flow with another hunt group, which will rings specific people, and if there is no answer the over flow can go to a voicemail or auto attendant... more programming than I would like to type.
Simple solution: Make sure that everyone that you want to answer the calls, they are in the same pick up group.
Then if the people that you want to answer hears the phone ringing, they just have to dial Feature 75, this is group pickup.
To find out if the people are in the same pick up group:
-> go into the system programming
-> TERMINALS&SETS and enter the extension
-> find CAPABILITIES and enter
-> hit next till you find Pickup grp: this will have a number and ensure that all the sets you want have this same number.
-> rls to back out of programming.
This way anyone that hears the phone ringing can answer anytime they want.
have the phone check fully the microphone needs to be replaced and the earpiece as well........the housing by the earpiece might be block so take a small flatbit screwdriver and have try to to clear it.