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Sound problem - Acer Aspire 5920

I have a strange problem with sound on my Acer Aspire 5920, I have external speakers connected which were working fine up until a couple of hours ago when I installed Skype, I changed some sound settings in Skype for playback etc, then my external speakers stopped working & the internal speakers started working (even though I had chosen the same settings as for my current audio set up) so then I uninstalled Skype, but had the same problem, so I did a rollback, the problem still exists, any ideas?

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  • jerseysurfer Nov 06, 2008

    Ah, that's the problem, my internal speakers are listed but my external ones aren't anymore even though they're still plugged in, how can I get them on the list again?

  • jerseysurfer Nov 06, 2008

    Thanks for your help but I've found that my external speakers are no longer listed even though they're connected (to the right jack) but my internal speakers are listed, any other suggestions please? This is driving me nuts!

  • jerseysurfer Nov 07, 2008

    Nothing comes up when I plug the speakers in, but I have that problem solved now, somehow a sound setting got changed when Skype was installed the first time that I hadn't noticed, so I've changed that now. However, I decided to give Skype another try so reinstalled it, no more problems with my speakers, but now every time I choose the sound options to change anything to do with the sound in Skype, everything on my laptop freezes & I have to press the power button until my laptop shuts down & I have to restart it.

  • jerseysurfer Nov 07, 2008

    Thanks, my laptop is an Acer 5920 Aspire Notebook (I did actually say what it is in my first post about the problems I'm having)

    Nothing pops up asking me what I've just plugged in (my speakers are working fine now)

  • jerseysurfer Nov 07, 2008

    Ok I've done that & the driver doesn't need updating, it's Realtek Semiconductor Corp, version

  • mukul_1024 Dec 27, 2008

    acer 5920

  • adzilla73 Apr 14, 2009

    the laptop cannot sound the audio the model of notebooj is acer aspire 4315.... 

  • jjab65 May 05, 2009

    im not sure yet, i'll rate and feedback after i try it.

  • deepak_n Nov 09, 2009

    On my aspire 5920 when i play sound i m able to hear it in my inbuit speakers but not when i connect a head phone.Also the microphone is also not working



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I assume you are using Windows Vista as ships with Aspire 5920's. Try the following to make sure that Windows is using the correct output options:

  1. Click on the Start Menu and go to Control Panel
  2. From Control Panel click on Hardware and Sound
  3. Click on the heading Sound and the sound configuration box will appear.
  4. The first tab is called Playback and allows you to select a playback device.  You should find your external speakers and internal speakers listed.  
  5. Click the external speakers and then click on the "set default" button to make sure that the sound is played back through those instead of your internals.

Posted on Nov 06, 2008

  • 2 more comments 
  • Quinten van der Werf
    Quinten van der Werf Nov 07, 2008

    Before I can offer too much more advice, could you tell me something - when you plug in a set of speakers into the audio socket, does a program pop up asking you what you've just plugged in?

    If this is the case, the jacks are autosensing and there may be a different way to find a solution to this problem.

  • Quinten van der Werf
    Quinten van der Werf Nov 07, 2008

    In regards to the freezing of your system when you change the sound settings, I think it would be wise to see if there are newer drivers for your audio card.  You can generally get updated drivers from your laptop manufacturers website.  If you wish to post your laptop brand and model, I can provide some advice on how to check on the latest version and how to update it.

  • Quinten van der Werf
    Quinten van der Werf Nov 07, 2008

    In regards to the freezing of your system when you change the sound settings, I think it would be wise to see if there are newer drivers for your audio card.  You can generally get updated drivers from your laptop manufacturers website.  If you wish to post your laptop brand and model, I can provide some advice on how to check on the latest version and how to update it.

  • Quinten van der Werf
    Quinten van der Werf Nov 07, 2008

    Lol, I've answered so many of these, I forgot to even check back in your posts for the model *slaps forehead*

    Okay, the latest driver for the sound card (a Realtek from Acer) is version  Please check the following (sorry for the long post):

    1. Right click Computer (what used to be My Computer in XP is now just Computer in Vista) and select Manage

    2. Windows will ask your permission to continue - click on the Continue button.

    3. When the computer management window appears, select Device Manager in the left hand side column.

    4. On the right column look for the section called "Sound, video and game controllers" - click the plus sign next to it.

    5. Under that heading you should now see a speaker symbol called "Realtek High Definition Audio" or similar. Double click it to bring up the properties for that device.

    6. A window will appear with three tabs.  Click the tab called "Driver".  This will give us the info we need.  

    7. Check that the Driver Provider is "Realtek Semiconductor Corp" or "Acer ...".  Then check the driver version - if it is less than (older) you can update it with Acer's latest driver.  You can download version from

    8. If the Driver Provider is Microsoft, a Windows update may have installed a new driver which inadvertantly does not suit the hardware.  If this is the case, click on the button which says "Roll Back Driver".  This will reinstall the previous driver (most likely an Acer or Realtek driver) and may fix your freezing problem.

    9. If your current driver says Realtek or Acer and is newer than version (a newer driver has a higher number) then we need to look further for the problem that is causing the computer to freeze.


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When i put external headphones it is not promtping me two times one for mic in and other for speaker in please sove this

Posted on Feb 06, 2010


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