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Sound problem - Acer Aspire 5920




By jerseysurfer on Nov 06, 2008

" "
I have a strange problem with sound on my Acer Aspire 5920, I have external speakers connected which were working fine up until a couple of hours ago when I installed Skype, I changed some sound settings in Skype for playback etc, then my external speakers stopped working & the internal speakers started working (even though I had chosen the same settings as for my current audio set up) so then I uninstalled Skype, but had the same problem, so I did a rollback, the problem still exists, any ideas?
Comments:

Nov 06, 2008

- Ah, that's the problem, my internal speakers are listed but my external ones aren't anymore even though they're still plugged in, how can I get them on the list again?

Nov 06, 2008

- Thanks for your help but I've found that my external speakers are no longer listed even though they're connected (to the right jack) but my internal speakers are listed, any other suggestions please? This is driving me nuts!

Nov 07, 2008

- Nothing comes up when I plug the speakers in, but I have that problem solved now, somehow a sound setting got changed when Skype was installed the first time that I hadn't noticed, so I've changed that now. However, I decided to give Skype another try so reinstalled it, no more problems with my speakers, but now every time I choose the sound options to change anything to do with the sound in Skype, everything on my laptop freezes & I have to press the power button until my laptop shuts down & I have to restart it.

Nov 07, 2008

- Thanks, my laptop is an Acer 5920 Aspire Notebook (I did actually say what it is in my first post about the problems I'm having)

Nothing pops up asking me what I've just plugged in (my speakers are working fine now)

Nov 07, 2008

- Ok I've done that & the driver doesn't need updating, it's Realtek Semiconductor Corp, version 6.0.1.5470

Same Problem

Nov 09, 2009

-   On my aspire 5920 when i play sound i m able to hear it in my inbuit speakers but not when i connect a head phone.Also the microphone is also not working
-   deepak_n

May 05, 2009

-   im not sure yet, i'll rate and feedback after i try it. -   jjab65

Apr 14, 2009

-   the laptop cannot sound the audio the model of notebooj is acer aspire 4315.... -   adzilla73

Dec 27, 2008

-   acer 5920

-   mukul_1024

Solution #1

posted on Nov 06, 2008
Not Helpful)

Mr_Q

Rank: Wiz 
Rating: 84%, 41 votes
I assume you are using Windows Vista as ships with Aspire 5920's. Try the following to make sure that Windows is using the correct output options:
  1. Click on the Start Menu and go to Control Panel
  2. From Control Panel click on Hardware and Sound
  3. Click on the heading Sound and the sound configuration box will appear.
  4. The first tab is called Playback and allows you to select a playback device.  You should find your external speakers and internal speakers listed.  
  5. Click the external speakers and then click on the "set default" button to make sure that the sound is played back through those instead of your internals.

Comments:

Nov 07, 2008

- Before I can offer too much more advice, could you tell me something - when you plug in a set of speakers into the audio socket, does a program pop up asking you what you've just plugged in?
If this is the case, the jacks are autosensing and there may be a different way to find a solution to this problem.

Nov 07, 2008

- In regards to the freezing of your system when you change the sound settings, I think it would be wise to see if there are newer drivers for your audio card.  You can generally get updated drivers from your laptop manufacturers website.  If you wish to post your laptop brand and model, I can provide some advice on how to check on the latest version and how to update it.

Nov 07, 2008

- In regards to the freezing of your system when you change the sound settings, I think it would be wise to see if there are newer drivers for your audio card.  You can generally get updated drivers from your laptop manufacturers website.  If you wish to post your laptop brand and model, I can provide some advice on how to check on the latest version and how to update it.

Nov 07, 2008

- Lol, I've answered so many of these, I forgot to even check back in your posts for the model *slaps forehead*
Okay, the latest driver for the sound card (a Realtek from Acer) is version 6.0.1.5400.  Please check the following (sorry for the long post):
  1. Right click Computer (what used to be My Computer in XP is now just Computer in Vista) and select Manage
  2. Windows will ask your permission to continue - click on the Continue button.
  3. When the computer management window appears, select Device Manager in the left hand side column.
  4. On the right column look for the section called "Sound, video and game controllers" - click the plus sign next to it.
  5. Under that heading you should now see a speaker symbol called "Realtek High Definition Audio" or similar. Double click it to bring up the properties for that device.
  6. A window will appear with three tabs.  Click the tab called "Driver".  This will give us the info we need.  
  7. Check that the Driver Provider is "Realtek Semiconductor Corp" or "Acer ...".  Then check the driver version - if it is less than (older) 6.0.1.5400 you can update it with Acer's latest driver.  You can download version 6.0.1.5400 from http://www.acerpanam.com/synapse/forms/portal20.cfm?recordid=4315&formid=3394&website=AcerPanAm.com&siteid=7117&words=all&keywords=&areaid=2.
  8. If the Driver Provider is Microsoft, a Windows update may have installed a new driver which inadvertantly does not suit the hardware.  If this is the case, click on the button which says "Roll Back Driver".  This will reinstall the previous driver (most likely an Acer or Realtek driver) and may fix your freezing problem.
  9. If your current driver says Realtek or Acer and is newer than version 6.0.1.5400 (a newer driver has a higher number) then we need to look further for the problem that is causing the computer to freeze.
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