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Re: Toner Cartridge Jammed
Unfortunately, you are going to have to force it out.
I am quite surprised you didn't have to force it to go in, but none the less, don't be afraid to apply a little pressure to remove it.
If you apply equal pressure to both ends of the cartridge while trying to remove it, you shouldn't end up damaging anything. You may knock the pull tab off the new cartriged, but the printer itself is pretty ruggid, and you shouldnt cause any damage.
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The toner cartridge is not installed, or the printer detects a toner cartridge error. The error is caused by a defective cartridge, an unsupported cartridge an invalid refill, or a cartridge meant to be used in another geographic region.
If the toner cartridge is not installed, install it. If the toner cartridge is installed, remove it and install a new toner cartridge.
For Cartridge errors, Press and release the right button twice briefly to display secondary error codes.
For further assistance, please contact Lexmark Technical Support.
Paper jam message occurs when there are stuck papers inside the printer. There are several ways on how to correct this problem, either you remove the visible stuck paper manually or replace the toner or ink cartridge. Below are the steps you'll want to follow when this problem still occurs.
1. Turn off the printer. Turn the printer off and on to see if it can automatically clear some or all of the jam.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.
4. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
5. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
6. If the paper does tear, try rotating the roller gears manually to free the paper . Don't force anything.
7. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
8. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path and try repeating the above steps again.
The toner light being on solid means that the toner cartridge is empty.
You will need to replace it with a new one.
When replacing the cartridge, please remember to seperate the toner and the drum, DO NOT THROW OUT THE DRUM.
If you have already changed the toner cartridge with a new one, then you will want to reset the toner cartridge.
To manually reset the printer, first, remove the toner from the printer and separate it from the drum unit.
With the toner cartridge in hand and the brother writing facing you, look to the left side of the cartridge. You should see an arc shaped opening with a white tab in it.
The tab is set at the right position and must be pushed back to the left side of the opening. To push the tab back, you must turn the grey gear attached to the front roller upwards as you push the tab.
Once the tab has been placed to the left position, the printer will accept it as a new toner cartridge.
This problem is a common issue and easily fixed. When putting in a new toner cartridge, the printer usually automatically resets the toner count. In a situation like this, the printer did not automatically do the reset and so we must manually reset the printer. To manually reset the printer, first, remove the toner from the printer and separate it from the drum unit. With the toner cartridge in hand and the brother writing facing you, look to the left side of the cartridge. You should see an arc shaped opening with a white tab in it. The tab is set at the right position and must be pushed back to the left side of the opening. To push the tab back, you must turn the grey gear attached to the front roller upwards as you push the tab. Once the tab has been placed to the left position, the printer will accept it as a new toner cartridge.
I just changed my black toner this past week, and finally figured out why the cartridges get stuck like this.
First, you must eject the toner cartridge on the front-panel menu: Menu->Replace Toner->Eject Toner->Black(K)
It will say "Rotating to Black Toner(K)" and then say "Black Toner(K) Ready to Eject"
Now, open the front panel and you'll see the black toner cartridge in front. You can also open the top panel if you want more light on your work area.
Lift the lock handle on the old toner cartridge to the "unlock" position, and here's the part that the Dell instructions don't have:
There are two channels for the toner cartridges -- one on each side. Run your finger down the channel on the right, and you'll feel a small, spring-loaded catch. This catch often gets sticky and won't release the cartridge without some help. Don't force it, but gently move it towards the back of the printer and it should release.
Now the old cartrdige should slide right out, and you can finish per the instructions that came with the new cartridge.
No the power is not needed. You probably forgot to pull the packaging tab out of the toner before you installed it. Refer to your toners instructions. This tab keeps the toner in the package in shipment. Do not force it in. You will destroy your printer if you do.
This is how to Install or replace the Toner Cartridge.
Install or replace the toner cartridge while the printer is on (if the power is not on, the cartridge carrier does not rotate).
1. After confirming the Insert Yellow Toner(Y) message, open the front door.
2. Hold the tape on the protective cover and pull it forward to remove the cover from each cartridge slot.
NOTE: You need to remove the protective cover only the first time that you install the toner. NOTE: Dispose of the protective cover after you remove it. NOTE: The protective cover is attached to each toner cartridge mount.
3. Make sure the color of the toner cartridge matches the slot on the toner cartridge carrier. The order is Y, M, C, K. Gently shake the cartridge to distribute the toner evenly.
4. Lift the tab up 90 degrees and pull the toner seal straight off, keeping it parallel with the toner cartridge.
5. To insert the toner cartridges, align the arrows on the cartridge with the corresponding arrows on the printer. Guide the cartridge in until it snaps into place and then push down the handhold to lock the cartridge in place.
6. Close the front door.
NOTE: Make sure the toner cartridge is installed correctly. Otherwise, the front door cannot close firmly.
7. The toner cartridge carrier rotates to the next empty slot. When the color of the newly inserted cartridge appears on the display, followed by the Insert message, insert the next toner cartridge.
8. Repeat steps 1 through 7 when inserting the remaining cartridges. Cheers!!
Looks like label stuck on the toner cartridge. Easiest solution would be to replace toner cartridge or if you can slowly spin the OPC drum on toner cartridge till you find label NOTE: damage to the OPC drum with affect print quality as well as oil from fingers will affect PQ( print quality)