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Maytag Neptune not spinning - further help pls if you can

After looking at your solution for the Maytag Neptune noty spinning, i tried following:
(have a MAH4000)
- manually pressed the door-closed switch, and after having removed cover, manually triggered the 2 switches inside (1 just right-above of the wax motor, 1 right-above of the door-lock, so about4 inches right of wax motor). With this i had the full-spin, not only back-and-forth

- replaced the wax motor. now, no matter what i do, the wax motor never moves. So seems that the command to move the wax motor never comes.

Question: does that mean borad problem, or should i check fopr anything else first ?

Thx in advance

Charles

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Hi Charles,

If your door latch wax motor actuator pin color matches the body color (brownish color) then you have the defective wax motor and it needs to be replaced. See www.neptunewaxmotor.com for step by step disassembly photos. Then, I would check the machine control board (located behind the timer in upper console) for a burnt resistor, R11 which is located near the left circuit board mounting slot. If the R11 is burnt you can try the STAGE 1 repair kit, which includes a new R11 resistor and Q6 triac and wax motor or you can purchase a new control board. Don't forget to unplug machine when servicing your Neptune.

You can try to solder the new R11 and Q6 into the machine control board as there is a video on the above mentioned site that shows you how to perform the R11 and Q6 replacement. Another option is to call local t.v. repair shops and see if they will replace the components for you for a nominal fee. I hope this helps

Posted on Nov 06, 2008

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