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Jenn-Air Microwave Bulb and Filters Inaccessible - Design Flaw - Help!

This microwave is designed to be flush-mounted with cabinets above and on each side, as mine is.

However, in order to change the interior light bulb and filters, it appears that you must have access to the top front of the microwave where 2 screws that hold on the top-front-panel are located. I have access to approx one-half inch of the top of the microwave, and no screws are visible.

The Jenn-Air phone tech says the unit must be "pulled out" in order to access the screws. This is not something most homeowners can do on their own, and is a serious design flaw from my perspective.

Is there a simple solution? Is inability to access those interior grease filters a safety hazard?

Posted by on

  • JMV8208 Nov 10, 2008

    If the unit is designed to be FLUSH, then it should not have to STICK OUT an inch or two in order to access needed screws to get to the light bulb and filters. Nor does it seem reasonable to have to UNSCREW anything to get to an area of the oven that requires frequent maintenance.



    I appreciate your expertise and your advice. It may well be on the mark for all I know. But the unit is badly designed, and your advice just doesn't give me a way to deal with this - clearly because it's impossible.



    I wouldn't advise anyone who wants a flush-mounted under-cabinet microwave to buy this one.



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  • Jenn-Air Master
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It's not a design flaw. The microwave was incorrectly mounted.

The installation instructions (installation kit) included a template for proper alignment of the microwave on the cabinetry.

If it had been aligned with the template, the two top grill screws would be easily accessible.

The grille must be removed to access the lights and the charcoal filters, which should be changed every 6-12 months if they are used.

If they are in place and not changed regularly, critical ventilation and cooling can be affected.

Your owner's manual can be downloaded free here, and it shows you how to change the bulbs and filter.

It will have to be remounted properly.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Nov 08, 2008

  • William Miller
    William Miller Nov 16, 2008


    It can't really be flush mounted if the screws you need to access for periodic maintenance would be covered up by flush mounting.

    Check the manual, and you'll see.

  • skippf Nov 25, 2010

    I have the same problem, same issue, and the same template... it is a design flaw. Changing the light requires dropping the unit, and reinstalling it. The user manual shows a model that has a plastic vent cover. Not a motorized hinge as is the case with the flush mount model. wish there was better news Jenn-Air customers.

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Tip

How to replace the bulb of a microwave oven


Replacing a Built-in Microwave Oven
  1. Step 1 Locate the cabinet above the built-in microwavemag-glass_10x10.gif oven. Find two screwed-in bolts. Unscrew the bolts while someone holds the microwave steady.
  2. Step 2 Unplug the electrical cord from the cabinet above and snake the wire down the hole towards the microwave oven. Continue having someone hold the microwave steady.
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