Question about HP LaserJet 2840 All-In-One Printer

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DRUM Q3964A FOR HP 2840

GETTING AN ERROR CODE WHEN I INSTALLED THE Q3964A DRUM CARTRIDGE.

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  • crv29 Nov 06, 2008

    10.104 WAS THE ERROR CODE THE CUSTOMER GAVE ME.THANKS!

  • JDTec
    JDTec May 11, 2010

    Which error code? Did you take all the packing strips off of the new toner/drum?

  • Anonymous Mar 29, 2014

    shows a non hp supply has been installed but it is a hp Q3964a drum

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1 Answer

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  • HP Master
  • 4,338 Answers


10.000x Supply error Description E-label can’t be read or print cartridge is not properly installed. Solution

  1. Reinstall print cartridge.
  2. Power cycle device.
  3. If the problem is not solved, replace the cartridge. NOTE: The software CD-ROM that came with the HP Color LaserJet 2820/2830/2840 all-one includes an animated tutorial that shows how to replace the print cartridges.
    1. Remove any media from the ADF, and then push the scanner-release button to open the scanner assembly.
    2. Open the cartridge door.
    3. Make sure that the correct print-cartridge slot is in the access position.
      • If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press ROTATE CAROUSEL until the correct print-cartridge slot is in the correct position. Pinch together the two large blue tabs on the first cartridge, and then lift the cartridge straight up to remove it from the carousel.
    4. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape.
    5. Squeeze the blue release levers on the print cartridge, holding it with the roller facing you. Lower the cartridge straight down into the carousel until it is firmly in place.
      • To replace another cartridge, close the top cover and the scanner assembly, press ROTATE CAROUSEL , and then repeat the previous steps. NOTE: If a black print cartridge was replaced, then the device prompts to have a cleaning page ran, unless the device page count is less than 100 pages.
    6. Close the top cover, and then close the scanner assembly.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=445194&prodTypeId=18972&prodSeriesId=445194&objectID=c00414128



You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 06, 2008

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Q3971A is a colour toner cartridge. Q3964A is an actual toner/drum, not toner alone. So, no, they are not interchangeable as they provide completely different functions.

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How to reset supplies on HP 2840 laserjet?


"Would like report of supplies from 2840 laserjet. How to get it to show report"

Select 'Menu" button, then select "Reports", then select "Supplies Report".

This will print the status of the four toner cartridges and the drum.

It doesn't make sense to reset toner cartridges UNLESS you refill them
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You can purchase toner/chip combinations online cheaper than new
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Imaging drum reach 20,000 (black only) or 5,000 (color), replace the image drum.

Supplies life
The life of the imaging drum depends on the number of black-only or color pages that print jobs
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The type and length of print jobs also affects drum life. A series of short print jobs uses more drum
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We have an HP Color Laserjet 2840 printer in our office. We were low on our black ink drum, bought a new drum and installed it. Copies are coming out perfectly but the "replace black...


The 2840 is a slightly different sort of machine when it comes to supplies. There is a main imaging drum unit which works for all four colors, and then there of course are the 4 colors. If the unit was asking for a drum unit then you should have instaled a Q3964A. It is entirely possible that your drum unit and black cartridge both expired at the same time, in which case, you need a black toner cartridge now.

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HP LaserJet 2840 All-In-One Printer want to replace the drum Q3964A


The drum is located in front of the ink cartridges and has a handle that you pull up and out of the printer.

Aug 26, 2010 | HP LaserJet 2840 All-In-One Printer

1 Answer

LaserJet 2840 Printer: I am trying to initialize a new drum. An error mes...


This means that the printer cannot read the E-Label on the cartridge, or it is not properly installed.

  1. Reinstalle the cartridge
  2. Power cycle the device
  3. If the problem is not solved, replace the cartridge. (Is the cartridge a remanufactured one? this can be a problem)
  4. Check if correct cartridge type.

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1 Answer

Drum Q3964A chip is not working


If the drum chip is not working then you can reset it and that will resolve the problem.
Follow the below written steps to reset it:
1) Firstly, ensure that all printer cartridges and the drum are installed
2) Check the power button whether it is off or not. If ON then off it
3) Then hold the GREEN GO BUTTON
4) Now ON the POWER BUTTON
5) The 3 lights above the green go button will go ON and then OFF
6) As soon as the lights get OFF, release GREEN GO BUTTON
7) Now immediately press and hold RED CANCEL BUTTON
8) Again immediately press and hold CARTRIDGE SELECTION BUTTON
9) Now release the last two buttons once printer intitializing was completed.

Thanks

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pristonero, there is no "main" button. what are you talking about?

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Hello, these printers tend to be finicky.

In other words, just replace the black toner. When the printer says its low, or empty, regardless of wether or not it is, just replace it.

Replacing the drum, when it says black toner needs to be replaced will do nothing to rectify the issue.

Buy only HP Toner and Drum cartridges for this printer. Do not try to refill toner cartridges, and do not reset drum. You will only end up destroying your printer in the process.

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Engine error HP 2840


Hi Koilada,

Switch off printer and remove the drum and cartridges. Replace the drum and close the lid. Wait for the printer to prompt for cartridges and the insert the cartridges.

Rgds
S88

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