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o.k. -check for paper jam -check your ink cartridge -unplug your printer for 1 minute -turn it back on -if same problem still exist go to your computer and look in the system tray in the bottom right-hand corner find a printer icon and cancel all print jobs.
Was there a paper jam just prior to this problem occurring? If so, look for any small pieces of paper that might be causing a jam. This may take a flashlight, and a close inspection of the entire paper path. This type of error generally occurs when the paper path is being blocked, or the paper can not move to the proper registration point ( ready position ) in the printer.
Remove all the paper from the paper tray so that nothing gets sucked up in there while you're working. Hit the cancel button a few times until the screen clears itself and goes back to the "Print", "Copy", "Scan" option screen.
On your computer, if the printer option screen is up (depending on what kind of computer you have, a small screen might pop up to tell you the print progress), hit cancel or clear on any of the lines that say "Paper jam", if there are any.
The next time you print something, only put as many pieces of paper in the feed as you need to print. This should eliminate a lot of the chance of actually getting a paper jam.
Please respond again if this didn't help. I'm not sitting in front of my own computer right now, so I might not be following the same steps that I usually take.
> turn off the printer > check for obstructions / torn paper > disconnect the printer from the computer > turn the printer back on > if issue still persists, the printer needs service, contact the vendor