I've been tryng to load the GoGear software on my son's laptop. When the adobe flashplayer programme starts I work through each step until it gets to the 'load software' section. When I select 'load software' it seems to check my drive, then it skips through to the next step (user manual). There is a note that says if it detects that the software is alreday on your computer it will only load the missing software, but after it skips the software load I cant find any envidence of the GoGear software in any of the drives and directories on the laptop.
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You can't. You need to install a program that can convert video files to another format to another that suits your MP3 player.
There are commercial programs as well as freeware programs on the Internet.
I suggest you Google search for these programs.
HAve you tried resetting the go gear when the fault came in, if not try to reset the go gear. There is a tiny hole on the go gear, use an office pin to push and hold for few seconds to reset,Now the set must work fine. If not connect your gogear to the PC and do a scan for virus or corrupt programmes installed. If so delete, save the listed programmes to the PC and reinstall them back. Use the media convertor software provided when you are converting media files on the go gear or else it will not read or access. Hope the advice helps you. Good day
I have a Phillips go Gear myself. You need the media converter for phillips software for it. It takes any file and converts it to a Phillips specific file for your player. The disk came with my player but if you would like to download the software you can find it here: http://www.arcsoft.com/products/mediaconverter/
Unfortunately, this GoGear did not come with a recovery method. You cango to www.usasupport.philips.com and enter in your model #. Go to"software & drivers" section. see if it has a download fordevice/firmware manager - but I believe this is the one SA model thatdid not have one. Click on the "Repair" tab if you are able to load thesoftware.
Repair the GoGear - warning: this will delete all files from your player.
1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new -Tha Mp3 Doctor
Go to www.usasupport.philips.com , enter in your GoGear model number, click on the exact model number, and then click on the software and drivers tab; there will be the latest version of the "Device/Firmware Manager" on the website.
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=GB&slg=ENG&cat=MP3_PLAYERS_CA&sct=HDD_AUDIO_JUKEBOX_SU&session=20080621082708_22.214.171.124&grp=PORTABLE_ENTERTAINMENT_GR&ctn=HDD065/05&mid=Link_Software&hlt=Link_Software this link fixwd the same problem for me after i lost my disc
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor