Need to network SG300 Firewall and Qwest (Motorola) 3347-02 Modem

You may have some needed firewall ports blocked on your router. Turn off the firewall temporally and see if your able to connect. Your company IT folks should be able to tell you what ports they need open.

192.168.1.X is a local ip address ,, i trust that thhe vpn is in seperate places and is done with the wan ip over an internet connection?????

OK maybe the problem isnt on your side but the main office building,, when connecting , have someone looked for repeated attemps to connect by observing the fire wall,, if it appears to be blocked byu the firewall simply diasable any and try it out.. If it works then all you need to do is set the firewall correctly..

I was reading the ip address in your original post and those are local address,s are you certin the VPN is correct ???? did you use the correct STATIC IP ADDRESS ASSIGNED BY YOUR ISP??

Hi
I will make a couple of assumptions on you setup. First, you have some type of highspeed internet. You have a retail type router/firewall plugged into your internet modem. You are using a VPN Client software installed on a PC or Laptop. By stating that when you connected using your Ethernet cable, you were plugged directly into the Internet modem.

Basically, what you have here is a configuration issue with your Router/Firewall. I use the Cisco VPN Client Software from home. This software uses UDP over TCP port 10000. Your VPN Client will use something along this line as well. So, you need to do one of two things here. Determine what Protocol and Port your VPN software uses. Login into you Router/Firewall and add that to your outbound allowed traffic. Or login into your Router/Firewall and configure it to allow all outbound traffic.

If you are not sure how to do this, the documentation that came with your Router should contain a Tech Support number to call. They can walk you through this in short order. Otherwise, post your EXACT make and model of your Router/Firewall and I will try to get the information for you.

Hope this helps.
Brian

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The modem overheats due to lack of ventilation. I fixed mine first with Ice packs then a small twelve volt fan and some inexpensive heat sinks glued to the top of the two processor chips.

You need to cool the modem down!

I had a similar problem a while back when I bought a new cable modem. I didn't realise that my cable provider needed to have the serial number of my cable modem configured on their system.

I ended up calling them to ask them about the problem.

There is no way I could have solved it without calling them.

I think it is to do with stopping unauthorised users from connecting to the cable.

I remember they wanted my name, age and grandma's inside leg measurement before they would help me.

So if you have nothing to hide just give them a ring and make them help you. This is what you pay them for after all.

:)

I was unable to supply a link to the manual for this product so I downloaded it to one of my sites to make it available to you. Here is the link:

http://www.dscmain.com/snaplink/sg_314_ug_revA.pdf

Please let me know if this helps...
Tim

Accessing a VPN through a BGAN should be fairly simple. It sounds like some of the settings for the VPN might have changed. If you changed any settings on your computer, or if you have added any type of security settings or firewall. If you need any assistance with your BGAN let us know. We do sales of Satellite internet terminals such as Thrane & Thrane, Wideye Sabre, Hughes, Fleet Broadband, and much more. We also do repair of Broadband satellite terminals. You can visit our website at www.BlueCosmo.com, or call us at 877-258-3496.

the vpn connection from your home to work or the vpn connection from anywhere else to your home by vpn.

here you find a forum with the same problem:

http://broadband.motorola.com/consumers/support/faqs/surfboard_faq.asp#cant_login_vpn

have you taken any backup of your router configuration