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I have a GO VIDEO mod. HT2015. I turned off the power and left the house. When I returned, it had somehow turned itself back on. I turned it off again, but now I have absolutely no sound at all. Connections are fine, and no connections have been changed. What gives?

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  • handeemom Nov 05, 2008

    It is plugged in to a surge protector (high end), which I thought was to prevent this problem.

  • handeemom Nov 06, 2008

    Thanks for the suggestions. Unplugging the unit solved the problem. I guess I threw my money away on that expensive surge protector. Your quick responses were greatly appreciated.

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3 Answers

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As the device was OFF when you left .and got ON automatically .the electric supply of your house just would have gone for sometime and then came  on again .due to this the GO video device would have turned OFF then ON again.in this procedure the electric component on the circuit board of your device  which was controlling  the sound got  blowned off so there is no sound.check on the main board of the device and get that component replaced and your device will work properly.
or remove all the wiring connections connected externally to the device and then wait for some time and then reconnect all the wires again.it should work if it is not due to the component failure.

Posted on Nov 05, 2008

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Hello!!

Check the input connections again... Remove and insert the cables again ..

Posted on Nov 05, 2008

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This sounds like a problem with the microprocessor. You may have had a small power surge in your home while you where out and it could have affected your Go-video machine. A problemm with the microprocessor could be turning on the mute switch (which is a transistor on the circuit board) from the malfunction. The only real user fix for this would be to unplug it for about an hour or 2, then plug it back in again, this should reset the microprocessor. If it doesn't help, you should take it to a service center and get an estimate to see if it is worth fixing.

Posted on Nov 05, 2008

  • Dave DeGain
    Dave DeGain Nov 05, 2008

    Surge protectors are good to have but they are not perfect. But the unit turning itself back on is a mystery. Maybe it did not take a surge, but it still sounds like a microprocessor problem to me, it is too unusual of a problem to be a loose cable or anything like that. Most electronics have power going to them at all times, just enough to keep the microprocessor on stand-by. It can still be a problem with the microprocessor. Most problems with electronics require a high degree of electronic troubleshooting skill to isolate accurately and the proper tools. Please try to do the reset procedure I described previously, unplug it for an hour or two, then plug it back in and see if it works.

    Please rate this solution, accept it, or do not accept it, it's your choice.

    Let me know if I can be of any further help.

    Dave

  • Dave DeGain
    Dave DeGain Nov 06, 2008

    I am glad that my solution helped you with this, could you please rate this as a "FixYa!!

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