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Everytime i go onto the internet on my laptop, after 2 mins, the screen goes blue, writing comes up telling me to check installed hardware and then it restarts itself, how can i resolve this problem??

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  • nikki_381 Nov 06, 2008

    i have already done the restore point and i have done a full scan of my laptop using kaspersky anti-virus and i have googled the error however, nothing comes up with a solution! thanks u for your ideas though


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Run a restore point to before this happened (IF Possible) and reboot. If not, you will need to enter in the exact error message into Google and follow instructions for going into registry manually and fix that way.

Posted on Nov 05, 2008

  • Ken Rambout Nov 06, 2008

    If you did install new hardware, there may be a conflict where windows is having a problem with assigning an IRQ for the new device. If you did not add anything new, then go through the add/remove programs and remove EVERYTHING you don't use anymore. You'll be surprised to see how much stuff can be in there. You also may have to do alot of restarting during this process but DO NOT uninstall a bunch of stuff before restarting. If when you remove an item and it tells you it needs to restart, then do it. It is important that the registry straightens itself out. If it does not tell you to restart, then continue to the next item until it states that it requires a restart. It can be a long and boring and annoying process, but you would be amazed how many thing can get fixed by doing this kind of cleanup.


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There is a very good chance if you are using a external mouse instead of the touch pad, that is what is causing it. Problem is, I am still looking into why and do not know of a fix yet.

I have the very same laptop and mine worked just fine with a external mouse up until I formated it. Now just like the many other owners, my mouse freezes and and then seconds later the screen goes black. It doesn't however when the external mouse in not pluged in.

I would have to assume this is due to something not being installed right during the windows installation. As I said, mine worked fine until the format. Until I find out what is causing this error to happen, my best advise is not to use a mouse, just use the touch pad.

It's kind of a pain lol, I had gotten so use to the mouse. I kept reaching for it even after I unplugged it. I had to take it off my desk so I would use the touch pad lol.

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