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Everytime i go onto the internet on my laptop, after 2 mins, the screen goes blue, writing comes up telling me to check installed hardware and then it restarts itself, how can i resolve this problem??

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  • nikki_381 Nov 06, 2008

    i have already done the restore point and i have done a full scan of my laptop using kaspersky anti-virus and i have googled the error however, nothing comes up with a solution! thanks u for your ideas though

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Run a restore point to before this happened (IF Possible) and reboot. If not, you will need to enter in the exact error message into Google and follow instructions for going into registry manually and fix that way.

Posted on Nov 05, 2008

  • Ken Rambout Nov 06, 2008

    If you did install new hardware, there may be a conflict where windows is having a problem with assigning an IRQ for the new device. If you did not add anything new, then go through the add/remove programs and remove EVERYTHING you don't use anymore. You'll be surprised to see how much stuff can be in there. You also may have to do alot of restarting during this process but DO NOT uninstall a bunch of stuff before restarting. If when you remove an item and it tells you it needs to restart, then do it. It is important that the registry straightens itself out. If it does not tell you to restart, then continue to the next item until it states that it requires a restart. It can be a long and boring and annoying process, but you would be amazed how many thing can get fixed by doing this kind of cleanup.

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Blue screen


If you have windows operating system and the blus screen has writing on the screen read the writing, it is telling you what the hardware error is.

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When i turn on my computer and it goes to the home screen after about a min this blue screen comes up saying its crashing and then a black sceen comes up with option of using safe mode is there a fix or is...


John,
The blue screen you are seeing is the Blue Screen of Death. This can be caused by many things going wrong with windows and/or hardware. First things to rule out are recently installed drivers/software. If you installed anything like drivers for a new camera, a new application or even a new thumb drive then you will want to select Safe Mode at that screen and uninstall whatever you installed if you can login with safe mode.
If you didn't install anything new then the issue is much harder to track down. If this just started happening out of the blue,haha pun untended, then it could be anything from a bad hard drive, bad RAM, to Windows having an issues. The best place to start is to see if your computer goes into safe mode. If you can get into safe mode it doesn't rule out a HD issue but makes it easier to recover from if it is and proves that windows core files aren't affected. The reason a bad HD could cause this is there are very small sections on your HD called sectors that store data. Often times these sectors go bad and the HD can't read or write to them. If there are needed files for windows on those sectors you get the blue screen you are seeing. So if you can get into safe mode backup your data just in case this is a bad drive. The drives tend to snowball from being just annoying to dead if you have issues with bad sectors. So I would backup things now if you can. Another thing to check for is if the hard drive makes a mechanical click just before the blue screen. If that is the case then it is definitely the hard drive. Backup your data as fast as you can because that drive has a very short life span left. That noise is also known as the click of death.
If you don't hear the click before the blue screen and you can get into safe mode, I would next check to see if RAM is causing the issue. I have seen bad sticks of RAM, memory, go bad in a way where it can't be written to/read from but is seen by the computer. When windows goes to write to a memory location and it can't then windows crashes giving the blue screen you see. This is somewhat easy to test if you multiple sticks of memory. Power down your computer and unplug it. Then open your computer and you will see two long sticks of RAM. You can google search for SD or DDR RAM to see pictures of what it looks like. Remove one of the sticks then plug in your computer and power it up. See if you still get the blue screen. If so then do the same with the other stick of RAM. If it works then the cause was that stick of RAM.
If that doesn't fix it then I would suggest doing a full backup of the system in safe mode and running the restore that came with the computer. This restore will delete everything from your computer if you select that option so remember to backup your data. This could just be an issue where something within windows became corrupt. Along with data being removed with a recovery, all of the software you installed since you got the computer will be removed as well as applications settings. If you have applications that you lost the product key/license key for there are applications like Magic Jellybean which can recover those if needed.
Generally the blue screen of death isn't the end of the computer, especially for a desktop. The hardware is normally cheap enough to be replaced without being near the price of new computer. Also if this computer is still under warranty the manufacturer will send the hardware for free if it is a hardware issue. Another option if the above steps don't help is to bring it to a local computer repair shop. Generally they have a diagnostic fee that counts towards the repair if you get it fixed. The good thing about the repair shops is they have the extra hardware around to swap things out until they figure out what is causing it.

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You will need to print this or write this down as these instructions involve shutting down your computer.
Here we go:
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1 Answer

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1 Answer

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Thanks. Cheers!

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There is a very good chance if you are using a external mouse instead of the touch pad, that is what is causing it. Problem is, I am still looking into why and do not know of a fix yet.

I have the very same laptop and mine worked just fine with a external mouse up until I formated it. Now just like the many other owners, my mouse freezes and and then seconds later the screen goes black. It doesn't however when the external mouse in not pluged in.

I would have to assume this is due to something not being installed right during the windows installation. As I said, mine worked fine until the format. Until I find out what is causing this error to happen, my best advise is not to use a mouse, just use the touch pad.

It's kind of a pain lol, I had gotten so use to the mouse. I kept reaching for it even after I unplugged it. I had to take it off my desk so I would use the touch pad lol.

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