I replaced the actuator in the front. the drive shaft spins to the front but nothing engages. nothing grinds either it as nothing happens. i pulled the new actuator to see if it pushes out and it does i looked in the transfer case and the gears are in there what else could it be??????
SOURCE: 99 Silverado 4-wheel drive not engaging
It does not seem that sufficient diagnosis was done. No, you cant give a specific diagnosis like that without tearing unit down. It's likely that they told you the most common failure and left it at that. Likely there is a problem with your unit...I think this becomes more of a trust issue than a mechanical one. A second opinion from an independent reputable shop may help but either way, you need to have it fixed. In not using it much, it makes me wonder how it got worn.
good luck
SOURCE: 1993 chevy 1500 4x4 pickup no power to front actuator
check all wire conections also replace the actuator on the front axle but check for power there first if you have power replace that switch as well .
SOURCE: I have a 2001 Chevy 2500 4X4. Four wheel drive not
Sounds like the chain in the transfer case has broke or the linkage is out of adjustment
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