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Internet connection Just bought an HP desktop and cannot alter the protocol settings from PPoE to PPoA

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  • 140564 Nov 05, 2008

    Thanks for your help but I think my original request was a bit misleading. We live in Italy and the modem is a 'Conitech router ADSL 2/2 + wireless 54Mbps'. On a previous computer we did have to change the protocol settings via control panel-"ADSL". This is not available on the new computer? Has "ADSL" been removed?

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Assuming you are still not dial-up, those protocol settings are controlled by the modem and/or router that you use in your network, not the PC itself. If you do not know how to access these, please let me know your model numbers and I will try to help further.

Posted on Nov 05, 2008

  • Lee Eismann Nov 05, 2008

    Thank you for the follow-up information, and let me say that your English is excellent. As I explained in my first response, PPoE and PPoA are attributes which are controlled by the router.

    BUT it is possible to control a router from a PC if the ISP - in your case, Conitech - supplies a program to do so. In other words, this program would make the changes to the router so that you do not have to log-on to the router. Some ISPs do this so that you can control your entire network from one place and do not have the confusion of trying to manage another piece of hardware.

    Since you bought a new PC, the program that was supplied by Conitech to control your router is not installed. So you will have to find the CDROM that came with the Conitech Router and go through the installation process.

    BUT, if you have lost the CDROM, you can still log-on to the router and make the change to the PPoE setting. I checked the Conitech website, and they do not have the manual for your particular router (it appears you may have an older type). I found a model that is likely close to your router, and I have provided a link to it below (I downloaded the "manuale_completo" on the bottom):

    http://www.conitech.it/conitech/eng/riso...

    If you look on Page 22, you will see instructions on how to log-in to the router. Then on Page 31, you will find instruction on how to change from PPoE to PPoA.


    I believe this is a link to your router model:

    http://www.conitech.it/conitech/eng/prod...

    Manuals and drivers are not available, but you could use the SUPPORT link to ask a question and see if they can provide the installation CDROM for you.

    Thanks again for providing more information!


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