Question about Konica Minolta bizhub C250 All-In-One Laser Printer

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Account tracking set up - now won't print from Windows Explorer / Sage

Hi, we have set up account tracking (password only - KISS) within the past couple of weeks, working fine from eg. MS Word, Excel etc.

However, we can no longer print from Windows Explorer / picture viewer and also from Sage (you might not have that in the US).

The 'Printing Preferences' screen lets the user input a password as usual, but the jobs get deleted - it appears that the password isn't being transmitted to the C250 with the job!

Any ideas?

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I had the same problem and realized that the account track password must to be input to the printer that is located in control pannel -> printers and faxes. Not the printer preferences for the application (Word, IE, Excel). Make sure it is set for each user on the system.

Posted on Dec 23, 2008

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Account tracking or Authentication is not available in the driver on a Microsoft® Windows Vista™ 32-bit client PC.
Description:
Account tracking or Authentication is not available in the driver on a Microsoft® Windows Vista™ 32-bit client PC.
Solution:
CAUSE: Microsoft® Windows Vista™ built-in drivers for Konica Minolta printers are only PPD-based and do not have the Account track and Authentication options.

SOLUTION: Install the Microsoft® Windows XP digitally-signed PCL or PostScript driver which will function on the Microsoft® Windows Vista™ 32-bit client PC.
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kevin.hayes@bt.konicaminolta.ca

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