Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

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DC07 bottom brush does not rotate.

Hi,

I have DC07 for few years now and worked great! Recently I noticed that the botom brush does not rotate. I cleaned all hair around it, the belt seems good, but whenI turn it on the brush do not rotate. Any suggestions? I plan to open it up and see if I can find something!

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  • Anonymous Nov 19, 2008

    my bottom brush will not rotate and I have removed any hair and taken apart the brush cover and don't seen anything wrong . my belt is not broken either. can you help me

  • boeliot Nov 24, 2008

    i tied the solution but it did not work.still the brush wont rotate.

  • Anonymous Nov 24, 2008

    same problem, our dyson DC07 bottom brush does not rotate and therefore no longer picks up dirt or dust.

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I can not pinpoint what exactly solved the issue. I opened the bottom conver, cleaned any presence of hair, cleaned all hoses (yes hose was completely clogged), made sure that the brush bar was engaged by switching the selector back and forth few times from Carpet to Bare floor. (On bare floor setting, brush bar won't rotate).

Now I am happy that the vacuum is completely cleaned and back in operation!

Posted on Nov 06, 2008

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Hi there, it's Jack at Dyson.

Are you able to confirm whether your DC07 includes the brush control feature or not? The brush control would be a round dial on the cleaner head which allows you to turn off the brush bar when cleaning hard floors or delicate rugs.
make-brushes-turn-band-intact-but-not-lwqyc41qlbnwv0kthpkl2aqr-3-0.jpg

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I'd encourage you to give the Dyson Customer Helpline a call when you have your DC07 easily to hand so we can take you though some simple troubleshooting checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi Barbara, it's Jack at Dyson.

I'm sorry to hear the brush bar in your machine isn't rotating. Please make sure that the brush control on the cleaner head is set to 'Carpets' rather than 'Hard floors', as the brush bar will not rotate when the machine is set to the Hard floors position.

Please note, the brush bar will never rotate when the machine is standing upright, so make sure it's reclined into the normal vacuuming position before testing it. You might find our online Support guide useful when troubleshooting:

http://www.dyson.com/support/dc07/dc07-animalus/diagnosis-root-menu/flo-dc07-gen-i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/redirect-to-flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on/flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on

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If your DC07 is a model equipped with the brush control feature, a Dyson engineer would need to replace the clutch system for you. If you have a DC07 with brush control, and the brushbar is not rotating, please follow the steps shown in our online support guide to check everything is correct with the machine:

http://www.dyson.co.uk/support/help.asp?article=10&product=DC07-ANIMAL

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However, if your DC07 is a machine without the brush control feature, please follow these steps to replace the belt:

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Hi Sharon,

I'm sorry to hear you're having difficulties with your DC07. Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if the brush control is set to 'Hard Floors'. Please check you have the cleaner reclined into the vacuuming position, and that the brush control is set to 'Carpets'. If the brushbar is still not rotating, it's probably best if you get in touch with us so we can provide further assistance - you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

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