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Sony cyber shot with Carl Zeiss lens, 8.1 megapixels, model # DSC-H7 ...... when camera is turned on, the lens has stopped coming out rendereing the camera inoperable?? You can hear the lens trying to move, and then instruction on screen to "turn power off and on again".. still no results???!!!

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This is a common issue if the lens cap is on, I will assume it is not so something is binding the lens. It is probably sand or a misaligned lens. Try grabbing the lens barrel as it extends, you will need to remove the outer barrel to do this. If does not even begin to extend taking it in for repairs will probably be your only choice.

Posted on Nov 05, 2008

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