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The dvd disc drive icon has dissapeared from Computer hard ware page on my toshiba satellite laptop running Vista 32 bit operating system. How can I get it back.

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  • bumski Nov 05, 2008

    I do not feel qualified to attempt removing the disc drive from my laptop. Can a solution not be found via the keyboard.

  • bumski Nov 06, 2008

    The integral dvd drive icon has dissapeared from the 'my computer' page of my Toshiba 'Satellelite' laptop running Vista 32bit operating system. Ginko suggests removing and replacing the drive, but I do not feel happy trying to dismantel my lap top. Any other ideas please,perhaps via the keyboard. Thanks B.Cook

  • bumski Nov 06, 2008

    Icon has now reappeared after removing battery and power for 10 minutes. Many thanks, Brian Cook

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5 Answers

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  • Master
  • 6,966 Answers

Hi,

Initially, would suggest:

  • reboot and enter CMOS/BIOS by pressing F2 when prompted that is before Windows starts up;
  • determine if the laptop can auto-detect the presence of the CD/DVD drive. Normally it would be shown as an option where the laptop would boot from;
  • if the CMOS/BIOS could not detect the presence of the CD/DVD, then it is a hardware problem and you are probably better off seeking the services of qualified repair professionals;
  • if on the other hand, the CMOS/BIOS can detect the CD/DVD, then it is a Windows systems/configuration issue;
  • to resolve the issue, the registry has to be modified. It is better explained here with step by step instructions.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

Posted on Nov 06, 2008

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  • Master
  • 2,712 Answers

Try this:

Click the Start button, press run and type regedit.

  1. In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
  2. In the HKEY_LOCAL_MACHINE folder, double-click the System folder.
  3. In the System folder, double-click the CurrentControlSet folder.
  4. In the CurrentControlSet folder, double-click the Control folder.
  5. In the Control folder, double-click the Class folder.
  6. In the Class folder, click to select the {4D36E965-E325-11CE-BFC1-08002BE10318} folder.
  7. In the right pane, click to select the UpperFilters registry value.
  8. Press Del / Delete to remove the registery entry.
  9. In the Confirm Value Delete dialog box, click the Yes button.
  10. In the right pane, click to select the LowerFilters registry value.
  11. Press Del / Delete to remove the registery entry.
  12. In the Confirm Value Delete dialog box, click the Yes button.
  13. close the regedit window.
  14. Restart

Posted on Nov 06, 2008

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  • Master
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Turn the computer OFF and go to the BIOS to check if the DVD drive is still detected.

Posted on Nov 06, 2008

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  • Master
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Try to remove the dvd drive then plug it back in. That should automatically place it back.

Posted on Nov 05, 2008

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  • Master
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Try first removing the battery and unplugging power cable for temn minutes.

If there is a disk inside the dvd remove it.

Try extracting the DVD drive and putting it back in place.

Posted on Nov 05, 2008

  • Ginko
    Ginko Nov 05, 2008

    Try first removing the battery and unplugging power cable for ten minutes.

    If there is a disk inside the dvd remove it.

    Try extracting the DVD drive and putting it back in place.

    Try doing a system restore, here you get instructions for XP, Vista is similar: How to perform System Restore on Windows...


    If all this does not work go to the bios at startup and check if the DVD is detected.

    If DVD is not detected in Bios, then you need to replace the DVD drive unit.

    IF DVD is detected in bios, then you need to reinstall windows.


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