Question about Bose (321GS) System

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DVD/CD door stuck on Bose 3 2 1

DVD/CD door is stuck and will not open. I have tried the screwdriver in the slot but I can't seem to locate the eject button. Is there a trick to this that I am missing?

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  • watapana Nov 24, 2008

    I have the same problem the door stuck with a cd inside and for nothing it will open sent me a solution for this problem pls and thanks

  • Loelcrow Dec 07, 2008

    I have an older system (10years). When 5th cd loaded in started to hum and will not eject.

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On the 321 systems turn off the power and unplug the power cord from the bass module. Wait 5 minutes and plug it back in. Then, simply hit the "stop/eject" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

Thanks to Matthew O;Neil for the the tip,...Italo

On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

If this does not work, then call Bose when you are home with the system at 800-367-4008.

Posted on Jan 07, 2009

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Dont do it the drawer belt has broken send it to bose £ 140.00 cost to repair sorry regards kirk

Posted on Dec 15, 2008

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3 Answers

I can not eject a disc from the disc player. I've heard this is a common problem. Thanks. Curt Pasawicz


Hi curt730,

You're right, this is a known issue for years with Bose Lifestyle. You may try these steps to resolve the issue:

Note: You will need a flashlight and a small screwdriver.

1. First, disconnect the base unit from the system.

2. Turn the base unit upside down and find the access hole embossed with "Manual magazine release" on the CD player side.

3. Then, using the flashlight, look inside the base unit at those access holes and find the fine spring and locate where it fastens to the sheet metal of the CD player.

4. The moment you find the spring you should see that it connects to the CD player chassis at the forward end and a piece of sheet metal that is on top (actually underneath when the base unit is right-wide up) of the CD player chassis at the rear end. This is the manual release mechanism.

5. Finally using the small screwdriver, push the release mechanism rearward to release the CD magazine from the player. The magazine should pop out.

If the magazine is not released, then the CD that is still in the player has not been slid back fully into the magazine. In this case you'll need to plug the base unit back into power and hope that the CD is retracted, allowing you to push the release mechanism rearward. If not then you'll have to open the base unit to access the CD player.

Hope this helps.

Thank you for using FixYa.

Jun 08, 2011 | Bose Lifestyle 28 System

1 Answer

CD is stuck and cannot be ejected


mine does the same thing..cd or dvd gets stuck and will not eject or respond. this seems to be a common failure of this model..thoughts?

Apr 22, 2010 | Bose Lifestyle 20 System

1 Answer

Dvd wont eject when you try to open it. or dvd wont play


i think the cd or dcd disc inside stuck-up you have to insert the tiny hole located at the dvd rom and insert a needle or something that is similiar or smaller of the hole size of that locted in your dvd rom.usually its new the LED blinking when opening or inserting the disc. and now you can now eject your disc manually regarding your question about it won't play a dvd try first to clean your DVD disc with a micro fiber cloth, avoid you'll scratch it, if still the same i think you're dvd room is defective.

Oct 08, 2009 | Bose (321GS) System

1 Answer

When I press the Eject Button on the Bose 321 DVD Player the tray does not open up. I can hear the sound as if trying to open


normal issues with cd/dvd trays - gear/rubber of the tray transport worn out.

manytimes it helps if you always keep a cd/dvd in the tray (don't keep the tray empty)

it may also help if you can keep the bose 321 vertical.

May 30, 2009 | Bose 3 2 1 Series I DVD Home Entertainment...

3 Answers

Open/close tray disc stuck bose Lifestyle 48


Problem:
I also have a bose Lifestyle 48, and the same problem has happen to me where the DVD player would not open,
Solution:
Unplug the unit, Wait a few seconds, after plugging the power back in, immediately hit eject so that the player does not have time to spin up and try to read the disc again

Feb 17, 2009 | Bose Lifestyle 48 System

2 Answers

CD stuck in disk tray of (original) BOSE 321


NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!

Nov 23, 2008 | Bose 3·2·1 II System

1 Answer

Dvd try stuck


dvd tray will not eject...system show "opening" or "closing" but no action

Sep 19, 2008 | Bose 3 2 1 GSX System

1 Answer

Cd stuck for good in bose 3-2-1 (first edition)


This is an Update to my above problem:
I've managed at last to pry open - with a huge scredriver - the very sturdy black metal clasp that holds down the cd-dvd driver onto the shaft. Now I could lift it up, see the small frontal hole that manually frees the disk tray. I stuck in a pin and at last it opened!!
But... Allas....
I could see that the "captivated" disk had very deep "skid" mark on its playable side, as if sometihng was carving into it. The same carving happened to a new disk I inserted, although it played and ejected normally - only with strange machnical noises. I think that some of the plastic cogwheels that turn or eject the disk got loose. I stuck them in and now it works fine, but I lost confidence in the machine - fearing it may stuck again or ruin my disks.

Aug 20, 2008 | Bose 3·2·1 II System

1 Answer

Open DVD Bose 3 2 1


Hello buivan, i wish i can make it bigger. but the file is too large to fit in. However, you can do the ff: if drawer bezel won't open by the eject button, do it manually. Turn over the console. you will see a slot underneath the front panel. use a small screwdriver and rapidly move the screwdriver toward the rear of the console.This will press in the built-in eject pin and cause the DVD drawer to open. Gently unclip the DVD drawer bezel from the front and lift it off. Remove 6 screws to open the console if you want to repair the DVD ROM made by Toshiba.

Good luck...siliconchip.

Apr 13, 2008 | Bose (321GS) System

1 Answer

Bose Lifestyle 30 6-cd changer magazine manual release?


hi, you can release the magazine by inserting a small flat head screwdriver in the slot and pushing the lever towards the back of the unit, this will release the cd but only if ther is not one stuck in the player as it will remain halfway between the mag and the cdplayer. don't force it to comae out. remember to obviously have the dorr to the player open before you try this.

Jul 29, 2007 | Bose Lifestyle 30 System

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