On the 321 systems turn off the power and unplug the power cord from the bass module. Wait 5 minutes and plug it back in. Then, simply hit the "stop/eject" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.
Thanks to Matthew O;Neil for the the tip,...Italo
On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.
If this does not work, then call Bose when you are home with the system at 800-367-4008.
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You're right, this is a known issue for years with Bose Lifestyle. You may try these steps to resolve the issue:
Note: You will need a flashlight and a small screwdriver.
1. First, disconnect the base unit from the system.
2. Turn the base unit upside down and find the access hole embossed with "Manual magazine release" on the CD player side.
3. Then, using the flashlight, look inside the base unit at those access holes and find the fine spring and locate where it fastens to the sheet metal of the CD player.
4. The moment you find the spring you should see that it connects to the CD player chassis at the forward end and a piece of sheet metal that is on top (actually underneath when the base unit is right-wide up) of the CD player chassis at the rear end. This is the manual release mechanism.
5. Finally using the small screwdriver, push the release mechanism rearward to release the CD magazine from the player. The magazine should pop out.
If the magazine is not released, then the CD that is still in the player has not been slid back fully into the magazine. In this case you'll need to plug the base unit back into power and hope that the CD is retracted, allowing you to push the release mechanism rearward. If not then you'll have to open the base unit to access the CD player.
i think the cd or dcd disc inside stuck-up you have to insert the tiny hole located at the dvd rom and insert a needle or something that is similiar or smaller of the hole size of that locted in your dvd rom.usually its new the LED blinking when opening or inserting the disc. and now you can now eject your disc manually regarding your question about it won't play a dvd try first to clean your DVD disc with a micro fiber cloth, avoid you'll scratch it, if still the same i think you're dvd room is defective.
I also have a bose Lifestyle 48, and the same problem has happen to me where the DVD player would not open,
Unplug the unit, Wait a few seconds, after plugging the power back in, immediately hit eject so that the player does not have time to spin up and try to read the disc again
This is an Update to my above problem:
I've managed at last to pry open - with a huge scredriver - the very sturdy black metal clasp that holds down the cd-dvd driver onto the shaft. Now I could lift it up, see the small frontal hole that manually frees the disk tray. I stuck in a pin and at last it opened!!
I could see that the "captivated" disk had very deep "skid" mark on its playable side, as if sometihng was carving into it. The same carving happened to a new disk I inserted, although it played and ejected normally - only with strange machnical noises. I think that some of the plastic cogwheels that turn or eject the disk got loose. I stuck them in and now it works fine, but I lost confidence in the machine - fearing it may stuck again or ruin my disks.
Hello buivan, i wish i can make it bigger. but the file is too large to fit in. However, you can do the ff: if drawer bezel won't open by the eject button, do it manually. Turn over the console. you will see a slot underneath the front panel. use a small screwdriver and rapidly move the screwdriver toward the rear of the console.This will press in the built-in eject pin and cause the DVD drawer to open. Gently unclip the DVD drawer bezel from the front and lift it off. Remove 6 screws to open the console if you want to repair the DVD ROM made by Toshiba.
hi, you can release the magazine by inserting a small flat head screwdriver in the slot and pushing the lever towards the back of the unit, this will release the cd but only if ther is not one stuck in the player as it will remain halfway between the mag and the cdplayer. don't force it to comae out. remember to obviously have the dorr to the player open before you try this.