I struggled with this and it sent me nearly mad. Epson need their heads read for not giving the instructions either on the toner box or inside the printer. What customer care? I'm sure I'm not the only one who has felt like putting a sledge hammer through the ******* thing.
The other answer on this Fixya site says use the printer driver. That's not right for my computer. There is nothing on the driver about it.
To get the correct toner cartridge to face you when you open the front door... use the menu screen on the printer itself and the 4 buttons that are in a wheel shape. By default you are in the Information menu. Scroll down to Reset menu, using the bottom button. Press the right button (with the return arrow) to select this menu. The first visible option is 'Clear warning' which is a useful one to get rid of the endless warnings! But instead of selecting that, scroll down through this Reset menu until you come to 'Change Toner C', which is followed by M then K then Y.
In case you're wondering which is which - they are confusingly not in the same order as the colours on the printer. Cyan (blue), Magenta (red), K Black, Y Yellow.
Hope this saved the sledge hammer, and hope Epson one day think...
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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If the Toner Low/Empty message does not automatically clear when a new cartridge is installed, use the following to clear the message manually:
1.Press MENU # 1 9 3 4. The machine should display TECH. 2.Press MENU, and ENTER. The machine should display TECH Mode. 3.Press the left arrow < once. The machine will show NEW CARTRIDGE. 4.Press ENTER, the machine will show YES. 5.Press ENTER, there should not be any Toner Low/Empty message. 6.Exit TECH MODE, press MENU # 1 9 3 4. The machine will no longer display TECH.
If Toner Low/Empty message continues, there may be a problem with the toner cartridge or the machine.
I have to ask this question of you, just to make sure this is not an issue.Are you using a factory new ink or toner cartridge? Please consider the following: If you are using a refilled or third party cartridges that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges. They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors. If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges Don
Changing a printer cartridge is not complex but improper handling of the parts may damage the printer and the cartridge. If the user notices that while printing the ink comes out dry or faded, it may be time to change the ink or the toner. The user will know if it is time to change the toner because instead of a sharp image, one will get a faded image. It is time to change the ink cartridge when the printing comes out spotty or colors are used to replace others —for instance, blue for black or yellow for red. Remember, faded images signal the need to change the toner; spotty printing signals the need to change the ink cartridge get more help for change cartridge . Hope this helps you.
the solid light means toner is low. Blinking usually means either the cartridge is out of toner or the cartridge is having a technical problem. If you pull the yellow toner cartridge and put it back in with no change in result, you will need to replace the yellow toner cartidge
It uses Ink Cartridges. (It may say toner as that what most people say ink is these days) - correct me if I am wrong!
The different ink colours are seperate, so you only replace the one which is low. Print heads need to be changed after changing the ink 2-3 times but it does not say that anywhere (I think they would recommend changing it all the time but that makes this v.expensive running costs which beats the object of this printer)
Yes I do have one, so I know what I am talking about.
Just a shame as my experience has led me to believe that this drains the ink as it calibrates every time you turn it on! (Paid £400 for this when it first came in the UK)
I do not leave it on standby and ink lasts me max a month and I only use about 100 ~ 150 pages (**** really) hence why use a laser for B/W and this for every thing else.
Plus any one know where you can refill this cartridge using standard ink?
1. It tries to pump toner into a reservoir. If it doesn't activate a full sensor for the reservoir, it shows toner low.
2. Take the toner out and shake it hard about 10 times, this will make any settled toner loose, and should solve this. The problem is normally caused by old toner (your supplier might have had it on their shelf for a year or two).