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Canon MF5700 - will not recognize new cartridge installed.

We have installed a new print cartridge and the printer will not recognize the new cartridge has been installed. We keep getting the message to "Install cartridge". We have tried unplugging the printer, leaving it a few minutes and plugging it back in. No change. This is not a new type of printer for us either. This is the second machine and the first one is still working great with no problems. We just got the new one about a month ago. Please help. Thank you

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6 Suggested Answers

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Posted on Jan 02, 2017

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The Machine
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SOURCE: Printer wont recognize new or old cartridge

Use a Q-Tip and some clean water to clean the contacts behind the cartridge in the printer and on the cartridge itself. Then use a pencil with a clean eraser to polish the contacts. Be careful not to touch the part where the ink comes out of the cartridge.

Also, are you using Canon ink or third party?

Posted on Jan 11, 2008

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SOURCE: Canon printer not printing and gives error code U052

you have a purge unit problem, cost more than the printer is worth unless it is under warranty,
Canon small printer technician

Posted on Apr 01, 2009

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SOURCE: Canon MP470: "Print Head is not installed. Install Print Head"

Some printer brands have a cute scheme that reads a "new" cartridge as good, but the refilled one has a small fuse link that is burned out by the printer. Try factory new cartridges. Unplug the printer power for a bit to reset the printer.

Posted on Jul 17, 2009

  • 232 Answers

SOURCE: ink cartridges cannot be recognized in canon printer

Hello!
Remove the cartridges and gently wipe the cartridge contacts with a dry cloth, then put them back in. Then, hold the "resume" button for 10 seconds for each cartridge, that should reset them.
If that doesn't work, one of your cartridges (sadly) needs to be replaced.

Posted on Apr 11, 2010

  • 284 Answers

SOURCE: The printer won't print. Shows the following

It's mean you should replace a new print head

Posted on May 28, 2010

Testimonial: "Thanks! I had resigned myself to buying the print head. Now, I've got to find the least expensive, I don't want to throw away this printer that has worked so well for me."

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