Question about Philips HDD082 MP3 Player

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Philips HDD082/17 i have a philips gogear but when i turn it on it doesnt goes to the library but it remains stuck on a philips screen. I have tried to plug it into the computer but it wont let me. I have tried to charge the battery but i wont do anything. I have reset it but it remains in the same screen.

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  • Anonymous Nov 15, 2007

    it won't charge. I've tried plugging it into the wall and computer. yet nothing

  • juaquin Dec 19, 2007

    My gogear is stuck on the philips screen and i won't let me acess my libray i haven't reseted it because i don't know how to. i tried connecting it to my computer and charging it but it just makes this wierd noise and stays stuck on the philips screen.

  • mikieyoo Mar 05, 2008

    When we turn it on it just stays on the Philips page, makes a clicking sound and won't do anything. It won't reset or turn off. Trying to get help to resolve this issue. Please! Help!

  • Anonymous Apr 23, 2008

    i have a philips gogear but when i turn it on it doesnt goes to the library but it remains stuck on a philips screen. I have tried to plug it into the computer but it wont let me. I have tried to charge the battery but i wont do anything. I have reset it but it remains in the same screen.

  • elienand Jun 28, 2008

    lost software

  • lisamarei Oct 26, 2008

    had it hooked to computor to update library and it froze on the do not disconect screen and now it wont do anything i have reset it and tried all i can think of. how do I fix this

  • bryanisbad30 May 11, 2010

    my go gear is stuck on the philips screen and will not let me do anything. how do I fix this?

  • Anonymous Mar 30, 2014

    after full charge

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5 Answers

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Try a soft reset by holding the play/pause and the volume up button for a couple of seconds.

Posted on Jan 21, 2008

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I bet if you listen closely, you can hear the hard drive clicking. If you leave it sit there long enough, it might unjam itself, as mine JUST did. I'm trying to figure out how to open mine so I can fix it if it happens again, as the stylus is probably just stuck. Once you do get it unjammed, you should see "Start Device Manager" on the screen. Do it, and do a repair.

Posted on Jun 03, 2007

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I bet if you listen closely, you can hear the hard drive clicking. I'm trying to figure out how to open mine so I can fix it, as the stylus is probably just stuck. Having a hell of a time getting it open though, only the one screw and I don't want to wreck it by prying.

Posted on Jun 03, 2007

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There is a part inside of the hard drive that holds the stylus(the thing thats slides along the disk and reads the data) that is hot clued on.. After a while the glue will fail and it will move and jam everything up.. If you take the whole thing apart and reglue it you should be able to fix your problem. Be careful though as you will be inside of the hard drive and the hard disk will be exposed.

Posted on Jan 14, 2010

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I have a philips gogear but when i turn it on it doesnt goes to the library but it remains stuck on a philips screen. I have tried to plug it into the computer but it wont let me. I have tried to charge the battery but i wont do anything.plz help me with this..........

Posted on Nov 01, 2008

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My philips 2gb gogear mp3 player wont turn on. It goes on but wont go past the GoGear logo on the screen


Please visit this support page via this link:

http://www.support.philips.com

At first use the "find your product" option and then you can download the device manager program.
Launch it and select the "repair device" possibility and in this way you can fix this problem.
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when this unit gets stuck on screen usually caused by not safely removing hardware from computer. in that mode you press power and vol + button at same time for a couple seconds and will reset. sofware available through philips website: http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=HDD060/17&slg=AEN&searchtxt=HDD0

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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1 Answer

Music doesnt show up on mp3 player library, but it does on the computer


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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