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Finding help and support

When clicking help the message Windows cannot open help and support because a service is not running.

To fix this problem, start the service named help and support.

Feel like dog chasing its own tail.

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  • Smuts Nov 07, 2008

    Succinct and brilliant. Very very grateful! Worked like a charm.

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Go to start>> control panel>> adminstrative tools>> serivices
select and double click help and support and start the services.
it should be automatic. (meaning the serivce should start when the Windows load, but sometime it doesn't).

Posted on Nov 06, 2008

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Posted on Jan 02, 2017

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2 Answers

I need a manual


James: I could not find one for you either. However, I do know that on my own computer, I can't switch a mouse without restarting my computer or it does not recognize it.

May 25, 2015 | Pixxo MA-9EG5 Black 2.4 GHz Wireless...

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Bluetooth Issues in Windows 7


I've seen numerous discussions concerning this one and I have addressed it a few times.

Here's what I did when bluetooth dongles on Windows 7 PCs that I had, didn't work with my iPhone and other headsets:

- Download the 'Windows Mobile Device Center' ( current version is 6.1 ) which you can download it from http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx
this works for both Vista and Windows 7. I've tried it on both.

- Install the downloaded software but it may not look like it worked on Windows 7 PCs. Vista automatically configures the settings on the bluetooth devices but for those who have Windows 7, here are the things you should do:

- Go to 'Device Manager' from 'Control Panel' -Or- just right-click on Computer Icon and choose 'Properties' and then click on 'Device Manager'.- You'll see 'Bluetooth Peripheral Device' under 'Other devices'

3e56de9.jpg

- Right-Click it and click on "Update Driver Software" -Or- anyway you find it easy to bring up the Update driver window.

- Click "Browse My Computer for Driver Software" button.

- Click "Let Me Pick from a List of Device Drivers on my computer".

- Select 'Bluetooth Radio' from the list if it asked you to select and then in the next window, it will show a list of drivers with Company Names in one list and Drivers in another. In the Company List choose 'Microsoft Corporation', not only Microsoft.

d7a991f.jpg
9ef7506.jpg

- (From the drivers list there may be one or more drivers with the name "Windows Mobile-Based Device Support" with different driver versions. Select one or the latest. )

- Ignore any warnings and keep pressing next and then Finish at last. If all goes well, the last screen will show the message that device driver is successfully installed. ( Click 'YES' in the box )

ab1ae93.jpg
Now, after manually updating the driver for your bluetooth device, in 'Device Manager' when you click on 'Bluetooth Radios', it should display one more item which will say 'Windows Mobile-based device support'.

----------------------------------------------------------------------------------------------------------------------

There are few more things that you want to pay attention to. If you have already added the device in your 'bluetooth device list' that didn't work, then remove the device and add it again. After you add it, you might need to restart the computer if it gave you a connection problem error message.

Every PCs that had Windows 7 and Vista worked after installing this software and I hope it will work for you too.

If you have used ActiveSync in the past, you would certainly love this package. Actually 'Windows Mobile Device Center' is the successor to ActiveSync. It is designed to synchronize various content including music, video, contacts, calendar events, web browser favorites, and other files between Mobile devices and the Windows operating system.

I'd like to point out something here in case you have tried some trial version of bluetooth software that you can get from online. Some of these trial software ( ie. Bluesoleil ) disable your 'Bluetooth Support Service' ( a core service that is essential to run your bluetooth device in Windows ) when the trial period expires. I have also seen people jumping into conclusion after using trial version that without paying for it their bluetooth device would never work. So make sure 'Bluetooth Support Service' is running and set to 'Automatic'. You can find that service by going to -> Control Panel -> Administrative Tools -> Services (select it from the list)

on Jan 06, 2010 | Computers & Internet

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Installation problems for keyboards/mice in XP


Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Download the latest version of the software for your OS from the manufacturer's website.
2. Open the Windows Control Panel.
3. Open the Add / Remove Programs window.
4. Locate the listing for the keyboard/mouse software and remove it. When prompted to remove the keyboard/mouse drivers files, click Yes.

The following is the procedure for a 'clean boot' in Windows XP:

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next, do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hopefully, you should not have any problem now.

on Apr 25, 2008 | Logitech LX7 Cordless Optical Mouse

1 Answer

I bought keyboardworks v1.1 it worked fine for my old xp computer. Now I switched to windows 7 and it does not work. Any fixes?


Since this software was designed to work with Windows XP or earlier. It may not run in windows 7 normally, but you can run this application in Compatibility mode.

Windows 7 comes with Program Compatibility troubleshooter, using which you can run older programs in compatibility mode.
To run the Program Compatibility troubleshooter

1. Open the Program Compatibility troubleshooter by clicking the Start button and then clicking Control Panel.

2. In the search box, type troubleshooter, and then click Troubleshooting.

3. Under Programs, click Run programs made for previous versions of Windows.

4. This would scan the computer for incompatible applications and list them, keyboardworks .

5. Click next. this will try running in Windows XP mode.

6. If sucessful save the setting and u should be good to go, else try installing this application in Compatibility mode.

7. right-click choose properties on setup.exe

8. click on compatibility tab. put a check on run this program compatibility mode for and choose windows XP

9. put a check on run this program has administrator. cluick apply and ok and install this application.

10. run the application, if it does not work repeat the steps 1-6.

May 18, 2010 | Computers & Internet

1 Answer

What is the pairng code for mouse 5000 ?


  1. Windows XP
  2. Click Start, and then click Run.
  3. Copy and then paste (or type) the following command in the Open box, and then press ENTER: services.msc
  4. Double-click the Bluetooth Support service.
  5. If the Bluetooth Support service is stopped, click Start.
  6. On the Startup type list, click Automatic.
  7. Click the Log On tab.
  8. Click Local System account.
  9. Click OK.
  10. If you prompted to restart the computer, click Yes.
How to connect the Bluetooth device to the computer loadTOCNode(3, 'moreinformation');
  1. Press and hold the Connect button on the bottom of the mouse. If your device has a battery indication light, it will blink and alternate between red and green to indicate that the device is discoverable.
  2. On the computer, open the Bluetooth software. The Bluetooth software is typically located in Control Panel. For more information about opening the Bluetooth software, see the "How to open the Bluetooth software" section.
  3. Click the Devices tab, and then click Add.
  4. Follow the instructions that appear on the screen.

    A Microsoft Bluetooth mouse does not require a passkey to connect to the computer. If you are prompted for a passkey, select No passkey. If you do not get the No Passkey option, try to enter 0000 as a passkey by using your keyboard.

Apr 20, 2010 | Microsoft Bluetooth 5000 Mouse

1 Answer

Problems with the connectivity


I've seen numerous discussions concerning this one and I have addressed it a few times.

Here's what I did when bluetooth dongles on Windows 7 PCs that I had, didn't work with my iPhone and other headsets:

- Download the 'Windows Mobile Device Center' ( current version is 6.1 ) which you can download it from http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx
this works for both Vista and Windows 7. I've tried it on both.

- Install the downloaded software but it may not look like it worked on Windows 7 PCs. Vista automatically configures the settings on the bluetooth devices but for those who have Windows 7, here are the things you should do:

- Go to 'Device Manager' from 'Control Panel' -Or- just right-click on Computer Icon and choose 'Properties' and then click on 'Device Manager'.- You'll see 'Bluetooth Peripheral Device' under 'Other devices'
6574493.jpg
- Right-Click it and click on "Update Driver Software" -Or- anyway you find it easy to bring up the Update driver window.

- Click "Browse My Computer for Driver Software" button.

- Click "Let Me Pick from a List of Device Drivers on my computer".

- Select 'Bluetooth Radio' from the list if it asked you to select and then in the next window, it will show a list of drivers with Company Names in one list and Drivers in another. In the Company List choose 'Microsoft Corporation', not only Microsoft.
0226d10.jpg
a3d5022.jpg

- (From the drivers list there may be one or more drivers with the name "Windows Mobile-Based Device Support" with different driver versions. Select one or the latest. )

- Ignore any warnings and keep pressing next and then Finish at last. If all goes well, the last screen will show the message that device driver is successfully installed. ( Click 'YES' in the box )
bcc062f.jpg
Now, after manually updating the driver for your bluetooth device, in 'Device Manager' when you click on 'Bluetooth Radios', it should display one more item which will say 'Windows Mobile-based device support'.

----------------------------------------------------------------------------------------------------------------------

There are few more things that you want to pay attention to. If you have already added the device in your 'bluetooth device list' that didn't work, then remove the device and add it again. After you add it, you might need to restart the computer if it gave you a connection problem error message.

Every PCs that had Windows 7 and Vista worked after installing this software and I hope it will work for you too.

If you have used ActiveSync in the past, you would certainly love this package. Actually 'Windows Mobile Device Center' is the successor to ActiveSync. It is designed to synchronize various content including music, video, contacts, calendar events, web browser favorites, and other files between Mobile devices and the Windows operating system.

I'd like to point out something here in case you have tried some trial version of bluetooth software that you can get from online. Some of these trial software ( ie. Bluesoleil ) disable your 'Bluetooth Support Service' ( a core service that is essential to run your bluetooth device in Windows ) when the trial period expires. I have also seen people jumping into conclusion after using trial version that without paying for it their bluetooth device would never work. So make sure 'Bluetooth Support Service' is running and set to 'Automatic'. You can find that service by going to -> Control Panel -> Administrative Tools -> Services (select it from the list)

Hope this Helps and Good Luck!

Jesse

Jan 06, 2010 | Logitech V470 Cordless Laser Mouse for...

2 Answers

Doesnt light up or work


HAVE YOU TRYED PLUGGING THE KEYBOARD INTO A DIFFRENT USB PORT ? JUST TO MAKE SURE ITS NOT THE PORT

Apr 12, 2009 | Dell Sk-8135 Keyboard

3 Answers

Volume control keys on MS comfort curve 2000 keybrd not working


Restart the HID Human Interface Service. To fix this problem yourself, follow these steps:

  1. Open Microsoft Management Console (MMC) snap-in for Services.

In Windows Vista or Windows 7, click Start, type services.msc in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.


In Windows XP, click Start, click Run, type services.msc in the Open box, and then click OK.

  1. In the list of services in the Details pane, double-click HID Human Interface Service, and then make sure that the Startup type is set to Automatic. Then if not running start.

Worked for me J

Mar 28, 2009 | Microsoft Comfort Curve 2000 Keyboard

3 Answers

Volume Up/Down keys not working...


Method 3: Restart the HID Human Interface Service loadTOCNode(2, 'resolution'); To fix this problem yourself, follow these steps:
  1. Open Microsoft Management Console (MMC) snap-in for Services.
    • In Windows Vista or Windows 7, click Start Collapse this imageExpand this image vistastartbutton.jpg, type services.msc in the Start Search box, and then press ENTER.

      Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    • In Windows XP, click Start, click Run, type services.msc in the Open box, and then click OK.
  2. In the list of services in the Details pane, double-click HID Human Interface Service, and then make sure that the Startup type is set to Automatic.

Dec 30, 2008 | Computers & Internet

1 Answer

Logitech M-BJ58 USB optical mouse win xp issue


Hello dcipher,

This is due to a missing Windows file called input.inf. The solution is as follows:
In Windows XP, you can use the MSCONFIG utility as described in the following steps:
  1. Click Start->Run.
  2. Type msconfig in the Open field, and then click OK.
  3. Click the Expand File button.
  4. Type input.inf in the File to restore box.
  5. Type the path of the Windows XP .cab file where you want to restore the file from in the Restore from box. If you don't know the patch, click the Browse From button to locate the Windows XP .cab file.
    Note: The Windows XP .cab files are stored in the I386 folder on the Windows XP CD.
  6. Type C:\windows\inf\ in the Save file in box. This assumes that Windows XP was installed to the default directory. If Windows was not installed to the default directory, you will need to adjust the path to point to the correct directory.
  7. Click the Expand button.
  8. Click OK. If you are prompted to restart the computer, click Restart.
After extracting the file and restarting, try installing the mouse software again. You should no longer see this error message.

Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! or Helpful rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Enjoy free holidays, meals, shopping and more, with mystery shopping!! USA / UK
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Windows Utilities

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