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You have to do some steps about fixing this problem :
1: Go to Device manager by right click on my computer then manage and then device manager.
2: Go to universal serial bus controller and export it.
3: in each USB root hub right click and then properties.
4: In properties screen select power management tab and unmark on " allow the computer to turn off this device to save power ".
5: After finishing this steps in each USB root hun restart your computer and then done
When you signed up for the service, you should have received a confirmation e-mail that contains the steps you need to take in order to activate the service. Normailly, you just need to install the software and during the final steps, you log in using a Windows Live ID to perform the activation. If you don't already have an ID, you can create one at that time using your existing e-mail address or by creating a new (free) Hotmail account.
Right click on the icon at the bottom right, and then click "Get help at help center".
You can look for various solutions and if nothing works,
then at the bottom right of each help topic, there is a "contact support" link which will give you further instructions.