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Re: How do I clean the INSIDE glass/platen?
You mean the inside of the scanner glass? (The platten is a part of the print unit),
You'll have to remove the sides and read cover. Unplug the scanner wires and remove the scanner assembly. Separate the document feeder from the scanner bed. Open the covers of the scanner bed (usually there are screws holding it together). Remove the glass and clean it. Reverse the process to reassemble.
Be careful. Canon multipasses are built a little like a Chinese puzzle box. There are little snaps everywhere as well as screws. Watch out you don't force anything and cause the snaps to break.
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That's usually caused when the platen glass, or ADF glass is dirty or damaged. Try cleaning the platen glass and it's cover, and most importantly the thin strip of glass in the ADF portion of the scanner.
A piece of debris or an ink smear will cause a black strip just like the one you describe.
BTW, if you need instructions on cleaning the ADF strip there's usually instructions in the user's manual.
just clean the optics mirror to clean those mirror remove the 2 screw in right portion of the machine the 2 screw is the lock of the metal plate in the right end portion of the platten glass the after you remove the screw remove the metal plate & platten glass then move the scanner assembly in the middle portion then you will see a mirrors wipe it with clean rugs then after you clean those mirror remove the 3 screw in the black cover inside the right portion of scanner after you nremove the 3 screw & the black cover you will see 2 mirror wipe it with clean rugs the after you clean the mirrors return all the cover you remove &the platten glass & metal plate then try to make a copy
It is a cleaning issue. There is a piece of glass about an inch wide that is next to the platen glass or inside the auto document feeder that is probably dirty depending on your model. Open up the document feeder as if you were clearing an original document jam. Look for a piece of glass inside the ADF, it will run the length of the document feeder. There is probably some dirt or another popular problem is white out. Clean off the glass with glass cleaner or alcohol and it should fix the problem.
Platen is usually referred to as the Copy glass ( Platen Glass) this is where you lift the top to put it onto the glass to make a copy.
Never heard of this message , was it serviced? usually the techs open it to clean the Optics (mirrors) inside.There should be a metal plate with 2-4 screws that hold it.
hello,first of all,make a copy true the adf,and the next on the platen glass,if both copys are good,then the problem is inside the machine,i.e.drum unit or fuser roller damage.
if the strikes only occurs,by using the adf,then cleaning the scanner platen glass,it is the small glass unit!!! on the left side,from the big platen glass..