Question about Lands Phones

6 Answers

MagicJack VOIP sound cuts in and out

I have a MagicJack VOIP device and the sound cuts in and out. I've beenonline with 4 techs from MagicJack, and they keep acting like my computer is the issue. I have high speed broadband, download speeds 2800kbps upload about 200kbps, AMD Athlon 1.09 GHz, 512 RAM Windows XP home SP2, NVIDIA nForce audio.

Posted by on

  • 4 more comments 
  • Pavlova33030 Dec 03, 2008

    I also have a MagicJack VOIP device whose sound cuts in and out I have high speed broadband, AMD Athlon 64 x2 dual core 3600+, 1.9 GHz, 4M RAM, Windows Vista business, SP1, Realtek High Definition Audio.

  • hsobel Dec 24, 2008

    I have the same problem only under 64 Vista. The machine is tweaked has 2MB ram getting 4. A 4GIG readyboost drive with xtra highspeed flash memory.The stuttering seems to happen under even a light load on the dual core CPU. as soon as an application comes up Magic Jack or Windows Audio can't seem to process the audio.

  • Anonymous Jan 09, 2009

    I have this same problem and can not fix it any suggestions

  • Anonymous Jan 22, 2009

    The people on the other end can hear the person on MJ, but not the other way round.

  • 608marin22 Mar 23, 2009

    cuts in and out! can't make call's! it just ****'s!



    my e-mail is!

    marin.reyna@gmail.com

    marin reyna

    1906 greenway cross#3

    fitchburg,wi. 53713

  • Anonymous Apr 23, 2009

    Ill try the TCP optimizer. I'm running a Magicjack from my old P4 2.6 w/2gb RAM. It usually runs perfectly. Although sometimes it is all messed up *incoming audio*. I'm going to blame my computer and inorrect settings. Hopefully this will clear up any issues. Thanks.

×

6 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

MJ ran fine for me from July 2008 to October 2009, when choppiness and cutouts started and continue to today. This is a MJ network problem, there is no fix in your own computer, as I have tried everything - computers, internet speeds, headset with phones unplugged, other Magicjacks. The MJ servers have just become overloaded. MJ is dead.

Posted on Dec 13, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I just bought a new computer, a mac, and bought the magic jack hoping to have a reliable home phone family and friends could call me on.  But ever since I hooked it up(which was easy to do) my calls cut in and out every call I made-over and over again.  Every call.  Not just here and there.  Anyways, I was reading other people's complaints and it seems that a lot of other people are experiencing this as well. I have Verizon DSL at the midgrade speed-something like 3.0 mps.  Fast enough for MagicJack.  What I was doing was running the supplied router that came with the Verizon package which included a built-in wireless router to run my computer with without the cables(of course).  So I did a lot of research, didn't even call customer support, and someone out there gave me the solution I needed without calling. That person suggested that I not use the wireless and hardwire it instead using an ethernet cable.  Granted, this does have its drawbacks, but ever since I did that every call has been perfect.  So, some of you may be able to get away with cheap home phone service withreliability just by using the ethernet cable instead of the wireless router.  Heck, if its close enough, keep a spare ethernet cable close by, unplugged from your computer(still using the wireless) and when a call does come, quickly hook in the ethernet cable for a near perfect call with no cutting in and out problems.  This is a solution that worked for me and maybe for some of you out there too.  Good luck.

Posted on Mar 20, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 4 Answers

Hello, I'm a newb techsupport from mJ. Our team lead has told us about that problem. If you have meet all the requirements in your Internet Connection and Operating Systems then your problem might be with your USB ports. Try plugging it to a different USB port. If it doesn't work, you can try using an AC powered USB hub to supply more power for your magicJack. If you plugging a regular phone in your mJ, try using a different phone.

For MAC users, mJ will only function properly if you have and Intel based MAC with a minimum version of 10.4.10 or above.

Posted on Apr 19, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

If you were running magicjack in Xp without a problem, then you should run it in XP compatibility mode on a Vista 64 machine. However, this does not guarantee that it will not interfere with your audio; some audio drivers are incompatible with magicjack. For instance: my Realtek High definition Audio drivers were incompatible with magicjack; I had to revert to Microsoft drivers to end the conflict. IF YOU RUN MAGICJACK IN COMPATIBILITY MODE, THERE IS NO NEED TO DOWNLOAD THE UPGRADE FOR VISTA FROM THE MAGICJACK WEBSITE. Just plug the unit into a USB port and the necessary software will download automatically. If you are using headphones, then use Magicjack's menu option (Volume/headset control) to select your speakers, microphone and ringing devices; the handset is the default interface. If you already have lost control of your speakers then:
1. Download Magicjack uninstall software; run this software as an administrator (right click on short cut).
2. Use your Command Prompt or Run screen and type in Regedit. Do a search on "magicjack" and eliminate all references to same in the registry; some will not allow you to erase them - just ignore these.
3. Make sure that you magicjack is disconnected from the computer
4. Reboot
5. Resolve aforementioned audio problems; remember, your audio drivers may be the source of your problem. Use devise manager to uninstall your audio device (Control panel/System/Device Manager/Sound...). Let windows install new driversautomatically (DO NOT USE THE DRIVER CD THAT CAME WITH THE SYSTEM ELSE YOU WILL BE LOADING THE SAME PROBLEMATIC DRIVERS). Once your audio system is up and running, plug in your magicjack and follow the suggestions above.

Please keep in mind that this is just a general fix for problems arising from the conflict between magickjack and your audio drivers. Reverting to Microsoft drivers may reduce the functionality of your sound system, but it will allow you to run Magicjack on your Vista 64 system with workable audio.

Posted on Nov 10, 2009

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 6 Answers

MagicJack® Set Up

After you have connected the device for the first time and registered the device, you should probably run TCP Optimizer to “tune” your computer to work with it in an efficient manner; it can be downloaded from the following website:

http://www.speedguide.net/downloads.php

You can use the TCP Optimizer by following these short instructions:

  1. Choose your maximum Connection Speed from the slider bar (the maximum available bandwidth, in kilobits per second)
  2. Choose your Network Interface, or check to Modify All Network Adapters
  3. Pick "Optimal settings" from the radio-buttons near the bottom of the program
  4. Click on the "Apply changes" button and reboot

MagicJack® Uses

  1. Inexpensive Secondary Telephone Service
  2. Excellent adjunct to expensive prime time and/or poor indoor Cellular Telephone Service
  3. Distribute magicJack® phone number to all contacts as primary contact number
  4. When outdoors have the magicJack® phone number forwarded to cell phone
  5. When indoors use magickJack® phone number to reach and be reached by contacts


MagicJack® Support

Main Office: (561) 594-2140 this is just a recording telling you where to get support, you can leave a message if you want.

Support: (281) 404-1551 open from 11am to 8pm EST

Posted on Dec 13, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Phone cuts off

Posted on Jan 12, 2013

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do you make a magicjack to magicjack call


You should have the your softphone in front of you. If your magicJack does not read "Enter Number Here To Call" please
contact Tech Chat for additional trouble shooting help.

International VoIP Phone Service Customer Care Support magicJack

May 18, 2014 | Computers & Internet

1 Answer

Can't call out and messages are not left on voicemail


If your magicJack does not read "Enter Number Here To Call" please contact Tech Chat for additional trouble shooting help.

International VoIP Phone Service Customer Care Support magicJack

Mar 24, 2014 | magicjack.com Computers & Internet

1 Answer

My magicjack cuts when iam taking to some one


Check your Internet connection is not the problem, then contact magicjack customer service. International VoIP Phone Service Customer Care Support magicJack

Jan 30, 2014 | magicjack.com Computers & Internet

1 Answer

Magicjack problems


No outgoing calls, ok incoming calls.
If your magicJack does not read "Enter Number Here To Call" please contact Tech Chat for additional trouble shooting help.

International VoIP Phone Service Customer Care Support magicJack

Dec 26, 2013 | magicjack.com

1 Answer

I have an account how can i set it up on this computer


Check the Internet is live by logging on to the magicjack website.

VoIP Phone Service Internet Home Phone Service Providers magicJack

Then plug a telephone into the magicjack device.

Then plug the magicjack device in to the USB port. It should then log on to the internet and download any required software.

If you have the internet, but magicjack was not able to get through contact Customer support through the website.

International VoIP Phone Service Customer Care Support magicJack

Apr 04, 2013 | magicjack.com

1 Answer

Hyperterminal dialup connection using MagicJack connects to other modem but cant type any text


Magicjack is designed as a Voice over internet protocol (VOIP) device, not used for modem calls.

The devices will not synch.

Jul 19, 2012 | magicjack.com Computers & Internet

1 Answer

MagicJack VOIP sound cuts in and out


Try your magicjack device in another usb port, as they sometimes share an irq internally with other devices, hence the chopped sound. Also make sure your computer is no trying to go into sleep or suspended mode, check the power settings to make sure the system is not shutting down devices in low power or battery mode if using a laptop, make sure the connection speed is good and strong, especially if connected to a laptop, and make sure nothing is hogging the cpu, causing the chopped sound. Also there could be issues with the router. Lastly, perform a firmware upgrade on your magicjack device, restart the machine, and then test it again. Good luck.

Jun 12, 2009 | Computers & Internet

1 Answer

MagicJack VOIP sound cuts in and out


Unfortunately you tend to get what you pay for... I have Cable and speedtest at 20mbps / 6mbps im running an athalon II black ed 3.1 overclocked and even with my torrent client down it still breaks up my voice..... VOIP SUCKS..............................

Feb 22, 2009 | Lands Phones

6 Answers

MagicJack VOIP sound cuts in and out


I just bought a new computer, a mac, and bought the magic jack hoping to have a reliable home phone family and friends could call me on.  But ever since I hooked it up(which was easy to do) my calls cut in and out every call I made-over and over again.  Every call.  Not just here and there.  Anyways, I was reading other people's complaints and it seems that a lot of other people are experiencing this as well. I have Verizon DSL at the midgrade speed-something like 3.0 mps.  Fast enough for MagicJack.  What I was doing was running the supplied router that came with the Verizon package which included a built-in wireless router to run my computer with without the cables(of course).  So I did a lot of research, didn't even call customer support, and someone out there gave me the solution I needed without calling. That person suggested that I not use the wireless and hardwire it instead using an ethernet cable.  Granted, this does have its drawbacks, but ever since I did that every call has been perfect.  So, some of you may be able to get away with cheap home phone service with reliability just by using the ethernet cable instead of the wireless router.  Heck, if its close enough, keep a spare ethernet cable close by, unplugged from your computer(still using the wireless) and when a call does come, quickly hook in the ethernet cable for a near perfect call with no cutting in and out problems.  This is a solution that worked for me and maybe for some of you out there too.  Good luck.

Nov 05, 2008 | Acer Aspire 3680 Laptop

Not finding what you are looking for?
Lands Phones Logo

Related Topics:

8,590 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lands Phones Experts

kakima

Level 3 Expert

102366 Answers

Cindy Wells

Level 3 Expert

4945 Answers

yadayada
yadayada

Level 3 Expert

70346 Answers

Are you a Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...