Question about Phones
I have a MagicJack VOIP device and the sound cuts in and out. I've beenonline with 4 techs from MagicJack, and they keep acting like my computer is the issue. I have high speed broadband, download speeds 2800kbps upload about 200kbps, AMD Athlon 1.09 GHz, 512 RAM Windows XP home SP2, NVIDIA nForce audio.
MJ ran fine for me from July 2008 to October 2009, when choppiness and cutouts started and continue to today. This is a MJ network problem, there is no fix in your own computer, as I have tried everything - computers, internet speeds, headset with phones unplugged, other Magicjacks. The MJ servers have just become overloaded. MJ is dead.
Posted on Dec 13, 2009
I just bought a new computer, a mac, and bought the magic jack hoping to have a reliable home phone family and friends could call me on. But ever since I hooked it up(which was easy to do) my calls cut in and out every call I made-over and over again. Every call. Not just here and there. Anyways, I was reading other people's complaints and it seems that a lot of other people are experiencing this as well. I have Verizon DSL at the midgrade speed-something like 3.0 mps. Fast enough for MagicJack. What I was doing was running the supplied router that came with the Verizon package which included a built-in wireless router to run my computer with without the cables(of course). So I did a lot of research, didn't even call customer support, and someone out there gave me the solution I needed without calling. That person suggested that I not use the wireless and hardwire it instead using an ethernet cable. Granted, this does have its drawbacks, but ever since I did that every call has been perfect. So, some of you may be able to get away with cheap home phone service withreliability just by using the ethernet cable instead of the wireless router. Heck, if its close enough, keep a spare ethernet cable close by, unplugged from your computer(still using the wireless) and when a call does come, quickly hook in the ethernet cable for a near perfect call with no cutting in and out problems. This is a solution that worked for me and maybe for some of you out there too. Good luck.
Posted on Mar 20, 2009
Hello, I'm a newb techsupport from mJ. Our team lead has told us about that problem. If you have meet all the requirements in your Internet Connection and Operating Systems then your problem might be with your USB ports. Try plugging it to a different USB port. If it doesn't work, you can try using an AC powered USB hub to supply more power for your magicJack. If you plugging a regular phone in your mJ, try using a different phone.
For MAC users, mJ will only function properly if you have and Intel based MAC with a minimum version of 10.4.10 or above.
Posted on Apr 19, 2009
If you were running magicjack in Xp without a problem, then you should run it in XP compatibility mode on a Vista 64 machine. However, this does not guarantee that it will not interfere with your audio; some audio drivers are incompatible with magicjack. For instance: my Realtek High definition Audio drivers were incompatible with magicjack; I had to revert to Microsoft drivers to end the conflict. IF YOU RUN MAGICJACK IN COMPATIBILITY MODE, THERE IS NO NEED TO DOWNLOAD THE UPGRADE FOR VISTA FROM THE MAGICJACK WEBSITE. Just plug the unit into a USB port and the necessary software will download automatically. If you are using headphones, then use Magicjack's menu option (Volume/headset control) to select your speakers, microphone and ringing devices; the handset is the default interface. If you already have lost control of your speakers then:
1. Download Magicjack uninstall software; run this software as an administrator (right click on short cut).
2. Use your Command Prompt or Run screen and type in Regedit. Do a search on "magicjack" and eliminate all references to same in the registry; some will not allow you to erase them - just ignore these.
3. Make sure that you magicjack is disconnected from the computer
5. Resolve aforementioned audio problems; remember, your audio drivers may be the source of your problem. Use devise manager to uninstall your audio device (Control panel/System/Device Manager/Sound...). Let windows install new driversautomatically (DO NOT USE THE DRIVER CD THAT CAME WITH THE SYSTEM ELSE YOU WILL BE LOADING THE SAME PROBLEMATIC DRIVERS). Once your audio system is up and running, plug in your magicjack and follow the suggestions above.
Please keep in mind that this is just a general fix for problems arising from the conflict between magickjack and your audio drivers. Reverting to Microsoft drivers may reduce the functionality of your sound system, but it will allow you to run Magicjack on your Vista 64 system with workable audio.
Posted on Nov 10, 2009
MagicJack® Set Up
After you have connected the device for the first time and registered the device, you should probably run TCP Optimizer to “tune” your computer to work with it in an efficient manner; it can be downloaded from the following website:
You can use the TCP Optimizer by following these short instructions:
Main Office: (561) 594-2140 this is just a recording telling you where to get support, you can leave a message if you want.
Support: (281) 404-1551 open from 11am to 8pm EST
Posted on Dec 13, 2008
Phone cuts off
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