Question about Acer Aspire 3680 Laptop

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MagicJack VOIP sound cuts in and out

I have a MagicJack VOIP device and the sound cuts in and out. I've been online with 4 techs from MagicJack, and they keep acting like my computer is the issue. I have high speed broadband, download speeds 2800kbps upload about 200kbps, AMD Athlon 1.09 GHz, 512 RAM Windows XP home SP2, NVIDIA nForce audio.

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  • dredgekang Dec 09, 2008

    everything on my system is fine, speed tests, upgraded, etc. have gone through everything with the online chat tech person, but still the sound is choppy and breaks up

  • singbad Lee Jan 04, 2009

    I have the same problem, however, it is not the voice on the other end of the phone that is cutting out, I am told it is my voice cutting out. Everytime I use my MJ people say "you're really cutting out" but I don't hear any issues at all. The craproom techs with MJ have me do the same things over and over and over and over and over. ANyone else have this issue?

  • Jaswinder205 Jan 12, 2009

    i have 2 computers. one is custom made with Vista Home premium and other is ACER Aspire PC, 2.4 Pentium Quard duo with Vista Home premium. I am not able to set up Magic Jack on ACER where as it is working fine on my other computer..Both computer have AVG AV (free edition) and windows FW. It took few minutes to setup MJ on my custom made computer where as ACER hangs up and does not respond.. Why?

  • sweetann Jan 18, 2009

    Some times when making calls it does not go through at once. I have to try more than once before a call go through

  • rolandbeem Feb 10, 2009

    I've had my MJ for about 3 months and it has worked ok except recently it cuts in and out on incoming calls. I have no idea why but if my computer and internet connection worked fine for 3 months, that's not it!

  • Dove Spirit Feb 11, 2009

    My phone number is a number for another county. How can I get my number changed to my area??????? Also the dropped calls and repetitive dialing to call someone. It's annoying. When the phone rings and I pick up, I get a dial tone or the person is breaking up. What do I do about this. Especially the phone number. deloris 864-2662840

  • Anonymous Feb 19, 2009

    I installed MJ and it worked fine for several days. Recently, it has started cutting in and out. I'm frustrated by the lack of troubleshooting info on their sight. Also, not happy about how difficult it is to find a contact to discuss the problem.

  • emzxye_1727s Feb 21, 2009

    my mj does not works successfully no outgoing calls

  • galeso May 18, 2009

    Call starts fine then one party can not hear the other. Worked great at first. Then a couple of weeks ago the problems started. I will try to up the priority for MJ to see if it is a resources problem.

  • galeso May 11, 2010

    Have you tried to open up the task manager, right click on the "magicjack.exe" process and increase the priority of the process to high?

  • overdrft May 11, 2010

    Solution link . . .



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I just bought a new computer, a mac, and bought the magic jack hoping to have a reliable home phone family and friends could call me on.  But ever since I hooked it up(which was easy to do) my calls cut in and out every call I made-over and over again.  Every call.  Not just here and there.  Anyways, I was reading other people's complaints and it seems that a lot of other people are experiencing this as well. I have Verizon DSL at the midgrade speed-something like 3.0 mps.  Fast enough for MagicJack.  What I was doing was running the supplied router that came with the Verizon package which included a built-in wireless router to run my computer with without the cables(of course).  So I did a lot of research, didn't even call customer support, and someone out there gave me the solution I needed without calling. That person suggested that I not use the wireless and hardwire it instead using an ethernet cable.  Granted, this does have its drawbacks, but ever since I did that every call has been perfect.  So, some of you may be able to get away with cheap home phone service with reliability just by using the ethernet cable instead of the wireless router.  Heck, if its close enough, keep a spare ethernet cable close by, unplugged from your computer(still using the wireless) and when a call does come, quickly hook in the ethernet cable for a near perfect call with no cutting in and out problems.  This is a solution that worked for me and maybe for some of you out there too.  Good luck.

Posted on Mar 16, 2009

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MagicJack® Set Up

After you have connected the dongel for the first time, registered the device, and have the 'softphone' on the screen, you should probably run TCP Optimizer to “tune” your computer to work with it in an efficient manner; it can be downloaded from the following website:

You can use the TCP Optimizer by following these short instructions:

  1. Choose your maximum Connection Speed from the slider bar (the maximum available bandwidth, in kilobits per second)
  2. Choose your Network Interface, or check to Modify All Network Adapters
  3. Pick "Optimal settings" from the radio-buttons near the bottom of the program
  4. Click on the "Apply changes" button and reboot

MagicJack® Uses

  1. Inexpensive Secondary Telephone Service
  2. Excellent adjunct to expensive prime time and/or poor indoor Cellular Telephone Service
  3. Distribute magicJack® phone number to all contacts as primary contact number
  4. When outdoors have the magicJack® phone number forwarded to cell phone
  5. When indoors use magickJack® phone number to reach and be reached by contacts

MagicJack® Support

Main Office: (561) 594-2140 this is just a recording telling you where to get support, you can leave a message if you want.
Support: (281) 404-1551 open from 11am to 8pm EST

How to save money and pay for MagicJack® Service with interest earned after one year!

  1. The average cost of land line telephone service (Verizon, AT&T, Cavalier, or Sprint) with all federal, state, and local taxes and fees is $60.00 per month
  2. Deposit $720.00 [12 months of land line payments saved] in an online account (ING or HSBC linked to you Debit Card Account) earning at least 2.8% interest per year at the time you initiate magicJack® Service
  3. After one (1) year you will have earned enough money in interest to pay for the coming yearly magicJack® payment
  4. Transfer the interest earned to your Debit Card Account and pay your magicJack® service fee
  5. This account will allow you to use [OPM] “Other People's Money” to pay for your magicJack® service for each year you chose to maintain it

Posted on Dec 14, 2008

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Problem with
Acer Aspire Notebook Or Laptops? Just visit the sites..
For any Software problem you can visit a link by just Click Here .
For any Hardware problem with this Notebook you can Click Here

Posted on Jul 20, 2010

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Ewbray We are looking for answers, not someone to sell us software or convince us that the MJ is a great deal. Try again dude your response was worthless!

Posted on Feb 06, 2009

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The issue is the processes which are running on your computer at the same time as the MJ. when running the MJ, the computer will allicate memory to it. However if you need to open a word doc or use another application the MJ will fail. try closing programs on your task bar which you are not using. This has worked many many times

Posted on Feb 06, 2009

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Well, let us see here, all the problems seem to be the same in this post. I to have a magicjack and have noticed one major thing with it. Since it runs through your computer, if your resources are tying up your computer and or memory then it can and will distort the sound on both ends. One viable solution to this is to set up what they call a client computer, seems to work quit well.

Posted on Feb 14, 2009

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