I have a St Croix insert (York) that works fine for the first few minutes, but then it seems as though the auger stops feeding the burn pot. If I push the button on the side to manually feed, the auger turns and feeds pellets to the burn pot. Once I stop manually feeding, then it ceases to continue feeding, and the fire will eventually go out. I've emptied the hopper, and completely cleaned the stove and hopper.
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I have the issue as well, seems like when I use the convect. feature. I have not called to have it serviced yet, but I have found that opening the oven door and truning the fan on for a few minutes, corrects it. At least until you turn it off again.
This can be caused by wind. Especially if the vent is a direct vent, or in the center of the wall of your house. Has this happened since installed or just started? If since installed, probably not installed properly. If recent, just needs a good cleaning.