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Sony trv38 camcorder does not record. when turned on to camera mode, the scree is black

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Go to their website (esupport.sony.com/perl/news-item.pl?mdl=DCRTRV19&news_id=95). They list the problem and give a toll free number to call. If they put you on hold too long, call them back and DON'T take no for an answer.

Posted on Nov 05, 2008

  • mmechanics Nov 05, 2008

    .

    My TRV38 had the same problem a couple of months ago and I called Sony customer service as recommended in the forum. I described the symptoms and some of the steps taken such as resetting and operating it with a fully charged battery to try to resolve the problem. The service rep. was quick to provide the return label so I can ship my camcorder to their repair center. I just got it back two days ago and it is working fine again. Sony covered the repair and all the shipping cost. The whole process took about 2 weeks so I am satified with the outcome. I would definitely call them if anyone has the same ccd problem.

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