Question about Office Equipment & Supplies
First remove both the cartridges from the printer.then off the printer.remove the power cord of the printer from the electric outlet.remove all the connections between printer and computer.then wait for 5 minutes.then without connecting any communication between printer and computer.just ON the printer by connecting the printer power cord.but not in the power outlet where you regularly plug.somewhere else except that power outlet.then before inserting the cartridges just clean the brown colour dotted cicuit of the cartridges as well as the printer.your printer also has the same brown colour dotted circuit where u install the cartridges.clean it with moist tissue and then insert the cartridge.it should work properly without showing any error.then OFF the printer again and connect the communication wire between the printer and computer .and ON the printer.
rate the solution if it helps you.
feel free for further assistance.
Posted on Nov 04, 2008
Basic troubleshooting for this model is shown here:
My first suggestion, is to remove the ink cartridges, and power on the printer and see if there is any message about missing cartridges. If so, then re-install the cartridges, see if the issue changes.
Posted on Nov 04, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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