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I had the same problem, I changed the daylight savings time on mine and it worked untill summer, then it happend again. Finally mine quit working altogether. P.S. when this first happend samsung didn't even know what the error coded meant. It is an engineering code, meaning service engineer I believe. If it is beyond the year warranty your hosed, it would cost so much to try and fix your better off buying a new one.
Try re-programming from the menu: things like time/temp since these typically let you know something changed in how the unit was put into service. Maybe an electrical shortage or power outage caused the unit to trip. Re-set functions.
After calling many numbers, I was put in contact with the manufacturer, Galanz Microwave, and was told that that beeping is due to a burned out part in the keypad that is not servicable. I, too, have this annoying model!
I have the same problem with my microwave, the clock disappears and it says "enter" and "amt", I figured out it's the "beverage" button that is sticking. When I want to use it I just press "beverage" and then "reset" and just press them over and over until it stops. Usually it's on the first try, sometimes I have to press them a few times. Just don't do what I'm about to type though, I decided to get my razor knife and cut the button out carefully, I only cut the contacts on each side of the button, now no buttons work, I should have left it the way it was, at least I could use it that way.
I would say your keypad is shorting or there is corrosion, grease, or moisture on your control board. If it's less than one year old, it should be fully covered under warranty.
I'd suggest contacting the manufacturer to get it fixed free. To download owner's manuals for Canadian models of Sylvania microwaves, visit here.
help with US models of Sylvania microwaves, contact Customer Service at
1-800-856-8977 (Mon-Fri 9:00-5:00 Pacific Time) or visit Galanz.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Yeah,same old American name on a foreign product. Even try to find a representative in the USA? Seems this is caused by the connector on the timer board. The cable connection is to blame. Too much heat and humidity on the connector.