Question about GN Netcom GN 9120 Professional Headset

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New Phone Causing Echo

My compnay recently upgraded my phone to an IP Phone 2004 model: NTDU92 and when I use my wireless headset I hear alot of echoing and can barely hear the other person on the line when using the headset. Is there any way to minimize this? I also can hear myself typing in the background when I'm on the headset too.

Thanks

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It sounds like your microphone volume is too loud. Get someone on a call with you so they can tell you how it sounds as you adjust it. Turn down the mic volume by pressing the + & - buttons on the earpiece together once which puts the earpiece into mic adjust mode. Then decrease the mic volume by pressing the minus button a few times until it sounds right. The earpiece will automatically revert to normal mode within a few seconds.
If this doesn't work it may be that you need to adjust the compatibility setting for the new phone. This is the small black dial on the base station. The most common setting is 'A' but you may need to experiment with other settings for that phone.

Posted on Nov 05, 2008

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