Question about Tao 1.5-inch Square Polished Silver Photo Keychain 1ea. (687418800004)

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Coby Digital Photo Keychain DPKEY

I cannot load the software. It tells me it installed correctly but when I go to open the program I get an error message that it doesn't exist or is owned by another program. I even tried to use the setup from the website and the same thing happened. I use Vista.

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  • 17 more comments 
  • mandb8334 Nov 16, 2008

    Exact same problem using Windows XP

  • 09evelyn Nov 28, 2008

    it say's it owned by another

  • Anonymous Nov 29, 2008

    Same problem. windows xp user. Did you ever find a resolution? I even tried downloading the latest version from the website.

  • nasfan09 Dec 29, 2008

    also comes with message owned by another

  • Anonymous Jan 05, 2009

    battery wont charge

  • Anonymous Jan 08, 2009

    I can´t update my pictures:S

  • Anonymous Jan 08, 2009

    I installed the software for the Coby 1.5 photo keychain. When I click on the picture viewer icon, I get the message: this application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem.

    I have reinstalled from the CD numerous times. I have downloaded the software from the site numerous times and installed it--I get the same message.

    I sent the keychain back and got another, I get the same message. I have XP Home.

  • Anonymous Jan 11, 2009

    I am facing the same problem

  • Anonymous Jan 15, 2009

    when download sofeware, it will say "Errow

  • Anonymous Jan 18, 2009

    exact same problem with coby digital photo keychain - says the program is owned - won't work. Please help!

  • crat62grt Jan 26, 2009

    i have

  • cotasue50 Jan 30, 2009

    download for keychain dose not work right

  • Anonymous Feb 08, 2009

    well it dosent ley me put pics on it!

  • tedandmarie Feb 22, 2009

    My computer will not find the pictures. I cannot get it into the right program

  • ranavy Mar 30, 2009

    Coby Digital Photo Key Chain - have installed program but when I try to open it I get an error message that it is "owned by another program" and then it exits.

  • madhu_s Mar 31, 2009

    i Installed Coby photoviewer from the CD and go the error "Cant find any photoviewer or another program owns it. I downloaded fromt he site and got the same error message. I have win XP professional. Is there a way to fix the issue and load picutres into it.

  • Anonymous Apr 13, 2009

    I installed the program, plugged the keychain in and charged it, but it still gives me the same error message.

  • Anonymous Apr 18, 2009

    Same problem. "Can’t Find any Photo Viewer, or
    another program owns it. The
    program will exit
    " Even after download from website. That really sucks!

  • gunnerrunner May 26, 2009

    Same error as described by other frustrated users. When I plug in my DP151 into my PC via the USB cable provided the screen displays "USB Connected" and never gives me the option to select "Update" or "Recharge". My model is just "DP151" and not "DP151SX", so I wasn't sure if there was something that was different with this model. Please help before I flush this thing down the toilet.


5 Answers

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Getting Started- VERSION DPKEY and 151SX
-INSTALL The Photo Viewer Software

Download & Install The Photo Viewer Software From Our Web Site:
The Driver CD files (Setup Guide, Manual and Photo Viewer Software) can be downloaded from
our web site. Click on the link below
Find your Photo Key Chain version and Download the Driver CD files along with all the latest
The version is listed on the back of the Photo Key Chain as 151SX, DPKEY or 151MP.
To Download & Install The Photo Viewer Software From Our
Web Site:
a) Create a folder
on your desktop before downloading the file from our website. To create
a folder on your desktop, go to your desktop and RIGHT click on your mouse. A set of
menus will appear. Select “New” and then “Folder” (you will notice a new folder will
appear on your desktop), give it a name, example DP151.
b) Click on the below link and select “Download”.
c) Click on your Photo Key Chain Version to start the Download. The version is listed on the
back of the Photo Key Chain (151SX, DPKEY or 151MP.
After clicking on your version, you will prompt with a pop-up screen “Do you want to save
or open the file”. Select Save.
e) Another screen will prompt you to save the file on your computer. Save the file on your
“Desktop”, in the “DP151” folder and select “Save”.
Once the download is completed, go to your desktop. Double-click on the DP151 folder.
g) To install the Photo Viewer software, Double-click on the Setup.exe file. Click NEXT on
all prompts.
h) After the installation. The Photo Viewer Software icon will appear on your desktop.
i) Done! ……Continue with “STEP- 2
STEP-2 CONNECT the Key Chain to your computer using the supplied USB cable. Upon
connecting the Key Chain to your computer, the Key Chain will prompt you to set the
device to “USB Charge or USB Update”. Select USB Update by pressing the Right
button and then the Middle button.
STEP-3 RUN the Photo Viewer Software to transfer photos to the Key Chain. Double-click on
the Photo Viewer icon located on your desktop. Once the Photo Viewer opens, it will
give you a message indicating “Upload Completed”. Click OK. (This message
indicated that the Photo Viewer Software has made connection with the Key Chain). If
you have received the “Upload Completed” Message, Skip STEP-4 and continue with
STEP-4 If you have NOT received the “Upload Completed” message, then you are
encountering the below error message:
Can’t Find any Photo Viewer, or
another program owns it. The
program will exit!
*Set the Photo Key Chain to USB update. SEE “STEP- 2”.
*Make sure the USB Cable is connected properly, you should hear a “clicking”
sound when the USB Cable is connected properly in the USB Port.
*The Key Chain should also appear under “MY COMPUTER” as a removable
disk. If not, switch the USB Port or replace the USB Cable.
STEP-5 LOCATE the images on your computer (See Diagram)
STEP-6 HIGHLIGHT the images files that will be transferred to the Key Chain (See
STEP-7 SEND the highlighted images to the Device Panel (See Diagram)
STEP-8 TRANSFER the images from the Collection panel to the Key Chain (See Diagram)
Disconnect the Key Chain from your computer. Done!

Posted on Dec 29, 2008

  • Dawn Vuyk
    Dawn Vuyk Sep 09, 2010

    Says it needs to be formatted. But formatting fails... =(


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I loaded the software how im suppose 2 then i plugged in the viewer to put pics on and it says i need 2 format it so i tried it wont let me i tried installing it again and it doesnt even do anything and i cant find it on my computer so what do i need to do to put photos on this plz help thnks

Posted on Jan 16, 2011

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Photo viewer data synchronize failed... :(

what can i do now?

Posted on Dec 25, 2009

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After you load the software, plug your keychain in and then open the program. it should open

Posted on Nov 30, 2008

  • hooner1 Nov 30, 2008

    after you plug the keychain in you have to set it for usb update


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It is owned by another program

Posted on Nov 28, 2008

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