Question about Tao 1.5-inch Square Polished Silver Photo Keychain 1ea. (687418800004)
I cannot load the software. It tells me it installed correctly but when I go to open the program I get an error message that it doesn't exist or is owned by another program. I even tried to use the setup from the website and the same thing happened. I use Vista.
Getting Started- VERSION DPKEY and 151SX
STEP-1-INSTALL The Photo Viewer Software
Download & Install The Photo Viewer Software From Our Web Site:
The Driver CD files (Setup Guide, Manual and Photo Viewer Software) can be downloaded from
our web site. Click on the link below
Find your Photo Key Chain version and Download the Driver CD files along with all the latest
The version is listed on the back of the Photo Key Chain as 151SX, DPKEY or 151MP.
To Download & Install The Photo Viewer Software From Our
a) Create a folder on your desktop before downloading the file from our website. To create
a folder on your desktop, go to your desktop and RIGHT click on your mouse. A set of
menus will appear. Select “New” and then “Folder” (you will notice a new folder will
appear on your desktop), give it a name, example DP151.
b) Click on the below link and select “Download”.
c) Click on your Photo Key Chain Version to start the Download. The version is listed on the
back of the Photo Key Chain (151SX, DPKEY or 151MP.
d) After clicking on your version, you will prompt with a pop-up screen “Do you want to save
or open the file”. Select Save.
e) Another screen will prompt you to save the file on your computer. Save the file on your
“Desktop”, in the “DP151” folder and select “Save”.
f) Once the download is completed, go to your desktop. Double-click on the DP151 folder.
g) To install the Photo Viewer software, Double-click on the Setup.exe file. Click NEXT on
h) After the installation. The Photo Viewer Software icon will appear on your desktop.
i) Done! ……Continue with “STEP- 2”
STEP-2 CONNECT the Key Chain to your computer using the supplied USB cable. Upon
connecting the Key Chain to your computer, the Key Chain will prompt you to set the
device to “USB Charge or USB Update”. Select USB Update by pressing the Right
button and then the Middle button.
STEP-3 RUN the Photo Viewer Software to transfer photos to the Key Chain. Double-click on
the Photo Viewer icon located on your desktop. Once the Photo Viewer opens, it will
give you a message indicating “Upload Completed”. Click OK. (This message
indicated that the Photo Viewer Software has made connection with the Key Chain). If
you have received the “Upload Completed” Message, Skip STEP-4 and continue with
STEP-4 If you have NOT received the “Upload Completed” message, then you are
encountering the below error message:
Can’t Find any Photo Viewer, or
another program owns it. The
program will exit!
*Set the Photo Key Chain to USB update. SEE “STEP- 2”.
*Make sure the USB Cable is connected properly, you should hear a “clicking”
sound when the USB Cable is connected properly in the USB Port.
*The Key Chain should also appear under “MY COMPUTER” as a removable
disk. If not, switch the USB Port or replace the USB Cable.
STEP-5 LOCATE the images on your computer (See Diagram)
STEP-6 HIGHLIGHT the images files that will be transferred to the Key Chain (See
STEP-7 SEND the highlighted images to the Device Panel (See Diagram)
STEP-8 TRANSFER the images from the Collection panel to the Key Chain (See Diagram)
Disconnect the Key Chain from your computer. Done!
Posted on Dec 29, 2008
I loaded the software how im suppose 2 then i plugged in the viewer to put pics on and it says i need 2 format it so i tried it wont let me i tried installing it again and it doesnt even do anything and i cant find it on my computer so what do i need to do to put photos on this plz help thnks
Posted on Jan 16, 2011
Photo viewer data synchronize failed... :(
what can i do now?
Posted on Dec 25, 2009
It is owned by another program
Posted on Nov 28, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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