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1.Power machine off and wait until completely off.
2. unplug power cord from wall.
3. with power cord STILL DISCONNECTED turn machine on and off again.
4.WAIT 60 SECONDS
5. plug power cord back in and turn back on
If this does not resolve the issue call for service.
Hope it helps!
That sounds like a problem with what is called the process drive motor. It is the assembly that moves the maintenance kit up and down to clean the drum. It is located on the front right side of the machine and has a multi gear assembly to it. It can be mistimed, there are 2 holes and an arrow on the bottom that must be aligned. For service, to save money. you can contact a service dealer or an ASP in your area that would charge you far less than Xerox. If you don;t know who those service providers are, just let me know what your zip code is and I can look up the nearest ones for you.
Go to www.service-manual.net, do a search for the C2424 manual, and purchase it for about $12. Download the manual, but, more importantly, download the service bulletins that also come with it, one which deals with this. The information you get for the $12. is well worth the cost.