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I have a lexmark x4580 and was working quite happily over the last few days. i replaced its ink cartridge a week ago and just printing some documnets , it threw up an error message " rigt and left cartridge is incorrect have cleaned and removed ink cartridge , and removed the brick like connection and then put it back in and the same problem happens

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  • molliwog2002 Nov 04, 2008

    nope it doesnt print at all now, yes i have cleaned everything . even now even reinstalled software and problem has not been fixed

  • molliwog2002 Nov 04, 2008

    yes have cleaned everything, also now have reinstalled software. I did notice that there is a mesh type piece that is full of black ink should this be the case. it is located on the right hand side of the colour ink cartridge

  • molliwog2002 Nov 04, 2008

    have done this already and still doesnt work help!!!!

  • molliwog2002 Nov 05, 2008

    Thankyuou for all the help, however i rang lexmark technical support and they are sending out a new printer

  • mattcroft Mar 10, 2009

    My printer shows incorrect cartridge right & left, they were printing correct. but no longer work, have emailed lexmark & they sent me a link to a fix. unfortunatly the link does not go anywhere. this is the link:



  • Robert Ryding
    Robert Ryding May 11, 2010

    Just for verification, Does it print for a time after a cleaning? Also, did you clean the heads themselves inside the printer?



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Clean and make sure to put it back exactly as you got it, incase you are like me sometimes, i take pictures before i remove an object, so that way i can go back and look at the picture to make sure i get it back in right

Posted on Nov 04, 2008

  • Robert Ryding
    Robert Ryding Nov 05, 2008

    that was going to be my last suggestions actually to the problem. Because I have not owned very many lexmarks, i dont know of all the exact intristic issues that can happen. I have owned a few, but never had quite the problem that you had. Have a great day.



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Is it true that both my new Lexmark Prevail Pro 705 print heads quit printing in color is because I didn't use Lexmark OEM ink cartridges?

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How do i clean the heads on my lexmark x4580 printer the black is not printing but the colour is ok and the cartridge is full of ink cheers

  • Hello,

  • Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

  • (1) Open the printer and wait for the carriage to slide over
  • (2) Remove the ink cartridges from the print head.
  • (3) Use cotton swabs dipped in hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head and the electronic contacts on each ink cartridge.
  • (4) Repeat this until there is no ink residue coming off on the cotton swab.
  • (5) Once finished, allow to dry and replace the cartridges
  • (6) Try to print something now

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  • (2) If it's definitely not that, then the print head will need to be replaced.

  • Thanks

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Printer quit!

You need to try to flush the print heads once or twice, then test print again.
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If that doesn't help, go to Start > Programs, and look for Lexmark and see if there's some sort of control panel or diagnostics program in there.
Hope this helps!
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